Printer re-installation help, please

[SueD]

Hi All,

Been a while, eh? You've taught me so well I haven't really needed any help until now. 

I'm running Ubuntu 18.04.5. Last summer I bought a HP laserjet pro mfp m28w. I had some issues installing it but finally got it, kinda. The printer worked with my PC but the scanner only worked from my phone. Yeah, didn't seem important at the time so I just left it. It worked until it didn't

Turned on the printer yesterday, went to print something quite important and nothing. My printer isn't even in the Device Manager. So, I went to this site,  the same one I used when I installed the printer last summer. I skipped down to Step 4:Configure HP printer. Printer is connected via temporary cable to my PC, run hp-setup, Device Manager comes up, I choose the Wireless 802.11 option and get an error: No devices found on bus: usb. Try the other 3 options and still nothing. 

What did I do wrong this time?

[securitybreach]

This should help, from February 

 

https://h30434.www3.hp.com/t5/LaserJet-Printing/HP-LaserJet-Pro-M28W-and-Ubuntu/td-p/7981746

[securitybreach]

Also, worth a look https://askubuntu.com/questions/1058742/how-to-install-hp-printer-in-ubuntu-18-04

[SueD]

Hi Josh

I tried the HP site earlier without luck. I still get the error message, no devices found on bus.

BUT...

The askubuntu site worked!! Thanks so much Josh, I really appreciate it.

 

[securitybreach]

Excellent, glad to help

[SueD]

Aaaaand I'm back.

I seem to be stuck in a loop. The HP Device Manager keeps popping up, telling me to configure my device. I do, it goes through the motions right to the end where it tells me wireless has been configured. I'm told to disconnect the usb cable, and run hp-setup. And it will only print while connected to the temp cable. Yeah, no, kind of defeats the purpose of having a wireless printer, eh.  

 

ETA...when it does print, it goes nuts and prints the same page repeatedly till the paper tray is empty.

Edited April 25, 2021 by SueD

[securitybreach]

Are you running it as sudo as it may not be saving your settings? Just a wild guess. Looking around.

[securitybreach]

Is the printer connected to the wireless network?

[securitybreach]

I havent printed on Linux in years.

[SueD]

I didn't sudo and now that you mention it, I've got a flashing warning light on the printer below the wifi light.

Trying again

 

[SueD]

Warning and wifi lights are still flashing. Once it says it's connected, it tells me to run hp-setup. And it takes me right back to setting up the wireless, again.

[raymac46]

When the usb cable is disconnected can you ping the printer from the computer? Are both on the same network? Have you tried power cycling the router, PC and printer? Tried another distro like Mint or Manjaro?

[SueD]

Hey Ray,

 

Not sure what you're asking so I'll say I don't know. 

 

Error message when I boot up now is HPLIP Status Service, Unable to start, Exiting

[securitybreach]

Can you post the relevant part of

journalctl -xe

[SueD]

sue@sudevlin:~$ journalctl -xe
-- 
-- The start-up result is RESULT.
Apr 27 11:00:40 sudevlin anacron[13419]: Anacron 2.3 started on 2021-04-27
Apr 27 11:00:40 sudevlin anacron[13419]: Normal exit (0 jobs run)
Apr 27 11:17:01 sudevlin CRON[13627]: pam_unix(cron:session): session opened for
Apr 27 11:17:01 sudevlin CRON[13628]: (root) CMD (   cd / && run-parts --report 
Apr 27 11:17:01 sudevlin CRON[13627]: pam_unix(cron:session): session closed for
Apr 27 11:28:33 sudevlin dbus-daemon[1101]: [session uid=1000 pid=1101] Activati
Apr 27 11:28:33 sudevlin systemd[1003]: Starting GNOME Terminal Server...
-- Subject: Unit UNIT has begun start-up
-- Defined-By: systemd
-- Support: http://www.ubuntu.com/support
-- 
-- Unit UNIT has begun starting up.
Apr 27 11:28:33 sudevlin dbus-daemon[1101]: [session uid=1000 pid=1101] Successf
Apr 27 11:28:33 sudevlin systemd[1003]: Started GNOME Terminal Server.
-- Subject: Unit UNIT has finished start-up
-- Defined-By: systemd
-- Support: http://www.ubuntu.com/support
-- 
-- Unit UNIT has finished starting up.
-- 
-- The start-up result is RESULT.
 

[securitybreach]

Odd, it should show up there if the service is failing. Can you post the output of 

 

systemctl status HPLIP.service 

 

Or whatever the service is called.

[SueD]

What else would it be called? With or without service, Unit could not be found

 

[securitybreach]

Its called hplip.service

[SueD]

Then no, it could not be found.

 

[raymac46]

Try systemctl status cups.path

 

[SueD]

sue@sudevlin:~$ systemctl status cups.path
● cups.path - CUPS Scheduler
   Loaded: loaded (/lib/systemd/system/cups.path; enabled; vendor preset: enable
   Active: active (running) since Tue 2021-04-27 05:45:46 EDT; 6h ago

Apr 27 05:45:46 sudevlin systemd[1]: Started CUPS Scheduler.
lines 1-5/5 (EN

[raymac46]

try lpstat -s

 

[SueD]

Command 'pstat' not found, but there are 19 similar ones.

[raymac46]

lpstat not pstat

 

[securitybreach]

It's lpstat

[SueD]

Sorry, my boo-boo.

 

sue@sudevlin:~$ lpstat -s
system default destination: HP-LaserJet-MFP-M28-M31
device for HP-LaserJet-MFP-M28-M31: usb://HP/LaserJet%20MFP%20M28-M31?serial=VNB3F31510

[raymac46]

So cups is running, the printer is seen. This is with the cable connected?

 

[SueD]

No, cable is not connected

 

[raymac46]

Check the control panel on the printer. What is its IP address?

 

[SueD]

LOL There is no IP addy on the control panel. This is a lower-mid range printer, nothing too fancy about it.