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raymac46

iPad Dropping Wifi Connection - Set Static IP

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More problems with my technical nemesis Lillian tonight. Yes she has an iPad as well as a Windows 10 PC she can screw up. She reported that she suddenly lost Internet connection with her iPad although her Windows PC was still on the Internet. I don't know much about iPads but I told her I'd try. She has a Hitron CGN2-ROG gateway supplied by Rogers, the ISP.

I took over my Android tablet and it connected with no problem but the iPad was dead. No Internet reported in Safari and Chrome. Wifi was on. I renewed the lease on the iPad's wifi, then reset the WPA2 password. No connection. I rebooted the gateway. No connection. Then looking at the IP info it appeared that the client IP was right but instead of a subnet mask of 255.255.255.0 it was 255.255.0.0 This indicated that the iPad isn't playing very nice with the DHCP server on the gateway.

I set up the iPad with a static IP 192.168.0.5 (which I believe is outside the DHCP range of the gateway) and made sure the subnet mask and gateway were right. After restarting the iPad I got back online.

My question for iPad users is - does this make sense as a troubleshooting method? Have you had similar problems with DHCP servers?

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Interesting. I have an iPhone and have never had that issue. Sounds like part of her Network card is failing in the iPad. If it's still under Applecare, you might encourage her to take it to the Apple Store to get it fixed before her Applecare runs out.

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I'll give her a few days with the static IP and if she has more trouble I'll definitely encourage her to take it in the to Apple store for a checkup.

The gateway she has is really a piece of garbage. Rogers only rents you a combination modem/router (and the router side stinks.) So for best results you have the techs dumb the router down to a bridged modem and put on your own router. But I would never in a million years suggest that to Lillian.

That said, I wouldn't rule out a basic incompatibility between Rogers' gateway and the iPad. I'm taking DHCP out of the equation so maybe that will help.

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Haven't heard anything so I assume her iPad is still working.

I read on the Net that if you have a crappy router (check!) it might be too slow sending the IP to the iPad. The iPad gets impatient and assigns an IP itself which will be wrong (check!) The workaround is to set up a static IP which I have done. Hopefully this solves the problem.

Edited by raymac46

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