JerryM 49 Posted October 29, 2015 My KF, about 3 months old suddenly stopped scrolling. Also had to use button to turn off. Anyone had experience? Thanks, Jerry Share this post Link to post Share on other sites
zlim 1,219 Posted October 29, 2015 (edited) Here's the place to start http://www.amazon.co...odeId=200127470 You can click Contact Us in the pane on the left. I found a phone number but I'm not convinced it is Amazon. It might be some bogus company. Also read through and try this http://www.dummies.com/how-to/content/kindle-fire-help-feedback.html Edited October 29, 2015 by zlim Share this post Link to post Share on other sites
JerryM 49 Posted October 30, 2015 Thanks. Amazon does not seem to be responsive. Evidently this is not an isolated problem,but cannot find it.Maybe I should have bought an I Pad. I appreciate the help. Jerry Share this post Link to post Share on other sites
crp 788 Posted November 5, 2015 Thanks. Amazon does not seem to be responsive. Evidently this is not an isolated problem,but cannot find it.Maybe I should have bought an I Pad. I appreciate the help. Jerry Amazon not responsive to a Kindle problem? That surprises me, I never had that happen to me in the years I've owned one. Is this a regular Kindle or and HD? The HD will have MayDay which you should be able to use. BTW: did you install a different virtual keyboard? Share this post Link to post Share on other sites
JerryM 49 Posted November 5, 2015 No, I did not install a virtual keyboard. I'm not sure what you are referring to, eg HD and Mayday. I not found a way to contact Amazon direct. If I get a replacement I hope The books thay I have downloaded will be transferred. Have you had experience with this? Thanks, Jerry Share this post Link to post Share on other sites
crp 788 Posted November 6, 2015 No, I did not install a virtual keyboard. I'm not sure what you are referring to, eg HD and Mayday. I not found a way to contact Amazon direct. If I get a replacement I hope The books thay I have downloaded will be transferred. Have you had experience with this? Thanks, Jerry if you purchased a Kindle Fire and you registered it, then you have an account with Amazon. You can go to the Amazon web site, login , goto the help section and start a chat session with help desk.all purchased items made via legit channels will show up any replacement and on any official Amazon device you can log into. 1 Share this post Link to post Share on other sites
JerryM 49 Posted November 7, 2015 The chat guy was helpful. I am surprised that I did it, but I lost the box and did not register it evidently. Maybe Best Buy, where I bought it can help. I think I may be out of luck. Thanks for he help Jerry Share this post Link to post Share on other sites
LilBambi 3,283 Posted November 8, 2015 Best Buy sounds like your best hope. Sorry Jerry. Share this post Link to post Share on other sites
JerryM 49 Posted November 9, 2015 The tech at Best Buy fixed it in about 3 minutes. I do not know how she was able to get into the codes as I could not even sign in. Glad she could, though. Thanks, again, Jerry 2 Share this post Link to post Share on other sites
LilBambi 3,283 Posted November 12, 2015 Excellent!!! Did you ask her for instructions so you don't have to bring it back when/if it does it again. 1 Share this post Link to post Share on other sites
JerryM 49 Posted November 18, 2015 No I didn't. I'm a dummy. Jerry Share this post Link to post Share on other sites
LilBambi 3,283 Posted December 2, 2015 No, just happy to have it fixed. Share this post Link to post Share on other sites
