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JerryM

Kindle Fire Won't Scroll

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JerryM

My KF, about 3 months old suddenly stopped scrolling. Also had to use button to turn off.

Anyone had experience?

 

Thanks, Jerry

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zlim

Here's the place to start

http://www.amazon.co...odeId=200127470

You can click Contact Us in the pane on the left.

 

I found a phone number but I'm not convinced it is Amazon. It might be some bogus company.

 

Also read through and try this

http://www.dummies.com/how-to/content/kindle-fire-help-feedback.html

Edited by zlim

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JerryM

Thanks. Amazon does not seem to be responsive.

Evidently this is not an isolated problem,but cannot find it.Maybe I should have bought an I Pad.

 

I appreciate the help.

Jerry

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crp

Thanks. Amazon does not seem to be responsive.

Evidently this is not an isolated problem,but cannot find it.Maybe I should have bought an I Pad.

 

I appreciate the help.

Jerry

Amazon not responsive to a Kindle problem? That surprises me, I never had that happen to me in the years I've owned one. Is this a regular Kindle or and HD? The HD will have MayDay which you should be able to use.

 

BTW: did you install a different virtual keyboard?

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JerryM

No, I did not install a virtual keyboard.

I'm not sure what you are referring to, eg HD and Mayday. I not found a way to contact Amazon direct.

If I get a replacement I hope The books thay I have downloaded will be transferred. Have you had experience with this?

Thanks, Jerry

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crp

No, I did not install a virtual keyboard.

I'm not sure what you are referring to, eg HD and Mayday. I not found a way to contact Amazon direct.

If I get a replacement I hope The books thay I have downloaded will be transferred. Have you had experience with this?

Thanks, Jerry

if you purchased a Kindle Fire and you registered it, then you have an account with Amazon. You can go to the Amazon web site, login , goto the help section and start a chat session with help desk.

all purchased items made via legit channels will show up any replacement and on any official Amazon device you can log into.

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JerryM

The chat guy was helpful. I am surprised that I did it, but I lost the box and did not register it evidently. Maybe Best Buy, where I bought it can help. I think I may be out of luck.

Thanks for he help

Jerry

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LilBambi

Best Buy sounds like your best hope. Sorry Jerry.

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JerryM

The tech at Best Buy fixed it in about 3 minutes. I do not know how she was able to get into the codes as I could not even sign in. Glad she could, though.

Thanks, again,

Jerry

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LilBambi

Excellent!!! Did you ask her for instructions so you don't have to bring it back when/if it does it again. ;)

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JerryM

No I didn't. I'm a dummy.:)

Jerry

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LilBambi

No, just happy to have it fixed. :D

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