alphaomega Posted September 1, 2014 Share Posted September 1, 2014 Just looking for ideas regarding the following circumstances: A friend of mine has an inexpensive generic no name android tablet (puzzle piece). I performed a factory reset when she first got it because tech support recommended that it might help with the issue she was encountering where the installed browser (baidu) would not save changes to the settings. The home page for the browser would always be www(dot)baidu(dot)com. A factory reset did not fix the issue. Later the tablet some how got messed up again. She said her son was playing music and all of the sudden the tablet locked up. She forced it to shut off and when she turned it back on all the apps she had installed were gone. She brought it back to me to do another facotry reset. I noticed the apps she had installed were gone as well as the user account. And mobogenie was now installed. The apps she got for free (w/purchase) have to be installed with the unknown sources option checked. I also noted the developer options was turned on as well as usb debugging. Mobogenie was not installed after the first factory reset. Malwarebytes Anti-malware was unable to remove mobogenie. And there is no uninstall option for the app (only a disable option). So I performed another factory reset from within the settings and selected to have all the user data erased. All appeared to be okay but mobogenie was still there and the user data was not erased. So I performed a factory reset from recovery mode and again selected to have the user data erased. Mobogenie is still there. And again there is no uninstall option. Malwarebytes Anti-malware attempts to remove it but it does not get removed. I even tried Cleanmaster and it indicates that Mobogenie is one of those apps that came preinstalled on the tablet and cannot be removed. It did mention something along the lines of having to root the table in order to remove Mobogenie but I did not attempt to root the device. Anyone have any ideas on how mobogenie got on the tablet? It was not there after the first factory reset but it is now. As far as I know there have been no updates to the operating system only to the apps from the app store. The operating system (if I remember correctly) is a customized version of Android 4.2.2. Confused. Quote Link to comment Share on other sites More sharing options...
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