Internet Explorer 10 Broken - Firefox works

[Guest LilBambi]

This guy has a Windows 7 computer, and his Internet Explorer 10 is broken. It will not come up at all.

 

I had to clean up malware on his system but that didn't fix it. Reinstalled IE10 and that didn't work.

 

I will try to reset IE with the FixIt but I think I already tried that the last time I was at his house.

 

Any other thoughts on how to fix Internet Explorer 10?

 

Would uninstalling it and reinstalling it work, or can that even be done with IE10?

[V.T. Eric Layton]

 

[amenditman]

I like option number 1.

Never enough nukes.

 

However, I have seen this before. Something like a failing kernel call is going on, does Windows include an strace like utility?

I was going to delete IE and re-install it from a Windows disc, then update to try and fix it.

You have to uninstall IE from the Windows updates listing, not the add remove windows features list.

[ross549]

On a completely unhelpful side note... you'd think the malware guys would WANT to make sure IE worked......

 

 

Adam

[goretsky]

Hello,

 

What malware was on the computer to begin with?

 

Regards,

 

Aryeh Goretsky

[zlim]

Here are all the links for the downloads of IE flavors

http://support.microsoft.com/kb/318378

Edited October 28, 2013 by zlim

[V.T. Eric Layton]

Wow! My Firefox browser refuses to let me view that page.

[zlim]

Here's a part screenshot so you can see I found it in FF and can view it without a problem

[V.T. Eric Layton]

I was joking, Liz dear. You know... anti-MS humor from a dedicated Peguinista and all that.

[Guest LilBambi]

Unfortunately, the guy was trying to same some money by letting his hughesnet folks fix it and them finally sending out someone to supposedly fix it.

 

So I have no idea what they cleaned off.

 

IE10 was broken when I came into the picture.

 

What I cleaned up was a bunch of crapware like Babylon, and all the others that seem to get installed with that. Made a huge difference in the speed of the system.

 

I told the guy he really needs to let me reinstall the system since I have no idea how they or the malware (he has no idea what malware they cleaned off of the system and whether the malware or the cleanup killed IE10).

 

I say reinstall the system since he has an older Windows 7 HP desktop that only has a restore partition. It may have a way to do an in place restoration that keeps his stuff, but not sure yet till I see. Or that doing an in place restoration will even do the trick if available.

[goretsky]

Hello,

 

Does he have recovery media for the system? If so, maybe a reinstall to a new HDD, and mount the old HDD an an external USB enclosure to copy and valuable data off of it (and eventually convert into a storage device for system backups).

 

Regards,

 

Aryeh Goretsky

[Guest LilBambi]

That would be over the top for this guy (monetarily).

 

And I know for a fact he doesn't have the recovery media. Just the recovery partition.

[goretsky]

Hello,

 

Maybe image the machine to DVD±R's, copy/backup critical data to USB/CD/DVD and use the recovery partition, then?

 

It would still be a good idea to get on some kind of backup schedule, though.

 

Regards,

 

Aryeh Goretsky

[Guest LilBambi]

Yep, that was what I was suggesting to him. He doesn't want to do that because he's too busy ... sigh...

 

He will eventually let me restore it. But it worries me that he is putting it off.

[raymac46]

I'm no expert but it seems to me when I got my Acer desktop I made a backup of the Windows recovery partition on DVDs. Is this an option from your client's machine?

[Guest LilBambi]

You don't want to make those discs now in it's condition.

 

If I can get him to let me use the recovery partition to reinstall Windows, I will remove the c: partition and hope whatever is wrong isn't in the boot sector.

 

If that doesn't work, we will call his manufacturer and get the manufacturer's recovery discs.

 

He never made the discs when the machine was new and not infected with something.

[raymac46]

If malware is causing the problem there is that version of Hitman Pro you can use from a USB disk that will bypass the boot sector, get into Windows and clean everything up. I think it's called the Kickstart version.

 

http://www.surfright.nl/en/kickstart

[Guest LilBambi]

Yes, I have used that before

 

Who knows, it's a possibility.

[ross549]

With the way crap gets on machines these days....

 

I simply don't trust cleanup tools as much as I used to. They get maybe 98% of the stuff... but then there is something just sitting there in the registry just waiting to pounce again.

 

DBaN the drive and fresh install. It's the only thing I can recommend.

 

Adam

[amenditman]

The thing that you gain by using some of the cleanup tools is an opportunity to save the user's files prior to nukeage.

[ross549]

True, but the drive could also be pulled, connected to a host computer in read only mode, and the files coped over.

 

It depends on how bad the infection is, of course.

 

Adam

[Guest LilBambi]

I just read something about IE10 on Windows 7 having some issues with some video card scenarios. The only thing that worked in the MS Communities thread was to uninstall IE10 (twice!) and then get other updates for IE9. And stay there.

 

Worth a shot. Could be that this inexpensive (read: cheap) HP computer he has is borderline on the video and that is what caused it. Not sure but it worked for one guy.

 

Interesting this is the KB article the guy linked to that suggested he do that is now Oops! missing.

 

Here's the topic: IE 10 on Windows 7 seriously broken! How to go back to a stable version????

[Guest LilBambi]

Yep, nuking from orbit is often the only way to be sure. But there are times when that is overkill.

 

This maybe a hardware issue that is causing all these issues too.

 

I will know better once I uninstall IE10, if I can uninstall IE10 LOL!