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Guest LilBambi
Posted

A brand new HP Intel Core i5 laptop with 6GB RAM I think it was. It came with a trial of Norton Internet Security that was never activated.

 

Went to uninstall it from Uninstall Programs in the Control Panel here:

 

9-4-2012-10-57-04-AM.png

 

See on right: Settings, Desktop, Control Panel, Personalization, PC info, Help.

 

After uninstalling Norton, it looks closer to this:

 

Win8-Settings.png

 

Now, that I see them both together I think I know what was happening.

 

It looks like you get a totally different set of Settings links when you are on the Desktop than what you see when you are on the Start 'page'.

 

Has anyone else noticed this? Or was this really something weird that happened from uninstalling Norton LOL!

Posted

Hello,

 

On my home-built desktop PC running Windows 8 Pro, the Settings screens are the same when I access them from either the Desktop or the Start Screen by pressing Winkey+C on the keyboard. Maybe the system needs to be rebooted via a "shutdown /r" command for the changes made by the Norton uninstaller to take effect?

 

Regards,

 

Aryeh Goretsky

Guest LilBambi
Posted

It's been restarted (warm and cold boot) many times, including right after the uninstall of Norton Internet Security.

Guest LilBambi
Posted

The computer has been all setup. There should be a way to restore that without restoring the system.

 

Does Microsoft ONLY have restore as the way to fix something like this?! If so, thanks Norton for nothing!

 

Is Windows 8 that unstable, that you can't uninstall an internet security suite without breaking it!?!

Posted

using system restore to a point before norton was ever installed might help it shouldent effect documents etc...

Guest LilBambi
Posted

If there was a time before Norton, it was before the beginning. This was a new computer and Norton Internet Security came on the computer....sigh...

Posted

Hello,

 

I would suggest checking with Symantec tech support.

 

Regards,

 

Aryeh Goretsky

 

Guest LilBambi
Posted

We have done alternative solution with a Control Panel link on the 'Desktop' can check on that too if it turns out that it truly is missing.

 

I want to see if it is different between 'Desktop' and 'Start' first. Just to be sure.

Posted

there used to be a norton removal tool that would clea up any left overs not sure it would help though?

Guest LilBambi
Posted

You are right Rocky. It was never activated, so it should not have had it's hooks in at all until you allowed it. But there it is...I could look into that if there are no other alternatives or I see that the control panel is still missing in one or both places shown earlier.

 

I will be going to their house to work on getting their new wireless router for Verizon DSL set up, so I will look at that sometime next week when I go to take care of that.

Posted

far as i know norton likes to take over the system even when its not activated.

Posted

I agree - an unactivated Norton is worse than an activated one as it seems to result in a 'corrupted installation'. At least that has been my experience on Vista & Windows 7 systems.

 

NIS boot drivers start whether activated or not.

 

You would need to use the Norton Removal Tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

  • Like 1
Guest LilBambi
Posted

Thanks John, I wondered about that. It's a true catch 22 for a user that doesn't want to use Norton at all, much less activate it and then uninstall it. Sigh...

 

I will try the Norton Removal Tool and see if it restore functionality in that menu that is supposed to include Control Panel.

Posted

Hello,

 

Here's a little tid-bit I've been using for the last decade or so: The URL http://www.symantec.com/symnrt redirects you to the latest page for the Symantec Norton Removal Tool, which has had several locations over the years as Symantec has upgraded their knowledgebase system.

 

My guess it that it was created for their tech support folks, in order to make it easier to do uninstalls over the phone.

 

Regards,

 

Aryeh Goretsky

  • Like 2
Guest LilBambi
Posted

I go to see the client on Friday. We had to postpone last Friday's appt because he was called out of town.

Guest LilBambi
Posted

OK, on Friday, I went for the appt and guess what. It does present an entirely different menu when you go to the upper right hand corner when on the Start and on the Desktop.

 

The one on the Desktop still has the Control Panel.

 

Weird.

 

So, apparently this is a bug, errr, feature. ;)

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