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LilBambi

Windows 8 - New HP Laptop - Remove Norton - Control Panel vanishes

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LilBambi

A brand new HP Intel Core i5 laptop with 6GB RAM I think it was. It came with a trial of Norton Internet Security that was never activated.

 

Went to uninstall it from Uninstall Programs in the Control Panel here:

 

9-4-2012-10-57-04-AM.png

 

See on right: Settings, Desktop, Control Panel, Personalization, PC info, Help.

 

After uninstalling Norton, it looks closer to this:

 

Win8-Settings.png

 

Now, that I see them both together I think I know what was happening.

 

It looks like you get a totally different set of Settings links when you are on the Desktop than what you see when you are on the Start 'page'.

 

Has anyone else noticed this? Or was this really something weird that happened from uninstalling Norton LOL!

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Temmu

i believe that win 8 starts in metro, and it takes work to make it start at the useful desktop.

mine does, anyway.

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goretsky

Hello,

 

On my home-built desktop PC running Windows 8 Pro, the Settings screens are the same when I access them from either the Desktop or the Start Screen by pressing Winkey+C on the keyboard. Maybe the system needs to be rebooted via a "shutdown /r" command for the changes made by the Norton uninstaller to take effect?

 

Regards,

 

Aryeh Goretsky

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LilBambi

It's been restarted (warm and cold boot) many times, including right after the uninstall of Norton Internet Security.

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Temmu

apologies, i missed the point - that you are missing links on the useful desktop.

 

how about system restore

or does that exist anymore?

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LilBambi

The computer has been all setup. There should be a way to restore that without restoring the system.

 

Does Microsoft ONLY have restore as the way to fix something like this?! If so, thanks Norton for nothing!

 

Is Windows 8 that unstable, that you can't uninstall an internet security suite without breaking it!?!

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therock247uk

using system restore to a point before norton was ever installed might help it shouldent effect documents etc...

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LilBambi

If there was a time before Norton, it was before the beginning. This was a new computer and Norton Internet Security came on the computer....sigh...

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goretsky

Hello,

 

I would suggest checking with Symantec tech support.

 

Regards,

 

Aryeh Goretsky

 

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LilBambi

We have done alternative solution with a Control Panel link on the 'Desktop' can check on that too if it turns out that it truly is missing.

 

I want to see if it is different between 'Desktop' and 'Start' first. Just to be sure.

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therock247uk

there used to be a norton removal tool that would clea up any left overs not sure it would help though?

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LilBambi

You are right Rocky. It was never activated, so it should not have had it's hooks in at all until you allowed it. But there it is...I could look into that if there are no other alternatives or I see that the control panel is still missing in one or both places shown earlier.

 

I will be going to their house to work on getting their new wireless router for Verizon DSL set up, so I will look at that sometime next week when I go to take care of that.

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therock247uk

far as i know norton likes to take over the system even when its not activated.

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Temmu

Win 8 - 3 ways to fix hosed operating system, from least to most drastic:

 

1. what used to be called "system restore" is accessible through "create a restore point"

click "settings"

in search, type restore. click on create a restore point.

the dialog box is called "system properties", the tab is "system protection"

click "system restore" and you get the familiar system restore wizard..

my win 8 pc has 2 dates, 12/23/12 & 1/15/13 - both ms updates - so i'd choose the one before removing norton.

 

2. refresh your pc

click "settings"

in search, typing restore will bring up this too.

refresh reinstalls windows 8 - and does not delete personal files

amazing, if you ask me. i tried it. it only takes a little while!

 

3. remove everything and reinstall windows

click "settings"

in search, typing restore will bring up this too.

self explanatory

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jcgriff2

I agree - an unactivated Norton is worse than an activated one as it seems to result in a 'corrupted installation'. At least that has been my experience on Vista & Windows 7 systems.

 

NIS boot drivers start whether activated or not.

 

You would need to use the Norton Removal Tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

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LilBambi

Thanks John, I wondered about that. It's a true catch 22 for a user that doesn't want to use Norton at all, much less activate it and then uninstall it. Sigh...

 

I will try the Norton Removal Tool and see if it restore functionality in that menu that is supposed to include Control Panel.

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therock247uk

hopefully it helps!!

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LilBambi

Thanks! Me too Rocky!

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goretsky

Hello,

 

Here's a little tid-bit I've been using for the last decade or so: The URL http://www.symantec.com/symnrt redirects you to the latest page for the Symantec Norton Removal Tool, which has had several locations over the years as Symantec has upgraded their knowledgebase system.

 

My guess it that it was created for their tech support folks, in order to make it easier to do uninstalls over the phone.

 

Regards,

 

Aryeh Goretsky

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LilBambi

Thanks Aryeh!

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Temmu

interesting find, aryeh!

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therock247uk

any update on this? is everything ok now?

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Temmu

obliviously not...

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LilBambi

I go to see the client on Friday. We had to postpone last Friday's appt because he was called out of town.

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LilBambi

OK, on Friday, I went for the appt and guess what. It does present an entirely different menu when you go to the upper right hand corner when on the Start and on the Desktop.

 

The one on the Desktop still has the Control Panel.

 

Weird.

 

So, apparently this is a bug, errr, feature. ;)

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Temmu

lol, well, i guess all's well that ends well? :)

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