Registry problem

[Forest Grump]

I hope someone here can help me. I have a relatively new notebook running XP Pro. It was supplied by my company, and, unfortunately, set up by them. When I received it, and tried to run Adobe Acrobat, I got a message something to the effect that it was trying to install Acrobat from a network drive (I work out of my home, and use a dial-up connection when I need to connect to our mainframe). If I was connected to the mainframe, it would download for 5 minutes or so, and show Acrobat installed, and it would run. The next time I booted up, it would go through the process again. I tried uninstalling Acrobat, downloading the setup file from Adobe and installing that- no change. In desparation, I uninstalled it, did a registry search for any mention of Adobe, deleted all instances, rebooted and re-installed from the file I had downloaded from Adobe. Now, if I open Acrobat and then open .pdf files, it works normally. If I double click on a .pdf file in Explorer, I get a message to the effect that this only works for installed applications. If I look in Control Panel/Add or Remove Programs, Acrobat is not listed. Does anyone have any suggestions for a relatively easy fix? I would just open Acrobat first, but a .pdf creater I use likes to open Acrobat as it works, and it cannot. I thank you in advance for your help.FG

[Scot]

This is VERY complicated, but, the short story is that there are two ways to installed Acrobat. One is as a standalone product, the other is the one that opens within the browser window. You need to really spend some time on the Acrobat site to figure this out. Every time I go through this personally, I have to spend a lot of time figuring it out because they move the info around like a shell game.-- Scot

[nlinecomputers]

Mr. Grump,Does your user in XP pro have admin rights? I've seen this happen when on win2k if Adobe was installed under an admin but never run for the first time in the browser before it was logged out and someone else logged in without admin rights.I bet you don't have admin rights and adobe is still trying to configure itself and can't do it because of a lack of rights.

[Forest Grump]

Thanks for the replys. I may have added some confusion by saying that double clicking in Explorer doesn't work- I meant Windows Explorer, not IE. I have installed the browser add-in which allows me to click on a link in IE, and it does open Acrobat. Also, I do have admin rights.Still searching,FG

[Forest Grump]

Scot,I found the answer, as you suggested, on their site. Why didn't I look there first <g> They suggested doing a search for all .tmp files. When I did, I found some old ones, including an installation tmp folder from the corporate setup. When I deleted them, uninstalled and reinstalled Acrobat, it works fine.ThanksFG

[Stryder]

Good deal Forest. And thank you for posting what solved the problem.

[Guest ComputerBob]

Good deal Forest. And thank you for posting what solved the problem.

I second that! A lot of people wouldn't take the time to come back and report the solution that they found. Thanks, Forest!