DarkSerge Posted January 22, 2017 Share Posted January 22, 2017 (edited) I'm getting Blue Screen stop error code 0x0000007e in Windows 10 Home. Quick Google search shows me it could be a bad driver. How can I figure out which one? I'm not really sure which was the last driver to be updated or installed. Maybe my video driver. There is a dump file (should be anyway) I can find. I know I've done this a long time ago back in Windows XP. Don't really remember how, since it was ages ago.\ Update: In the system event viewer, just moments before the entry that gives me info about the error code mentioned above, there's an error entry stating: The amdacpksd service failed to start due to the following error: The system cannot find the file specified. Which could be the problem. Edited January 22, 2017 by DarkSerge Quote Link to comment Share on other sites More sharing options...
ebrke Posted January 22, 2017 Share Posted January 22, 2017 Appears to be a kernel device driver: http://www.freefixer.com/library/file/amdacpksd.sys-147155/ If you Google, there are some links to download the file, but I have no idea if any are reliable sources. Someone with more knowledge should be along to give you better feedback soon. Quote Link to comment Share on other sites More sharing options...
DarkSerge Posted January 23, 2017 Author Share Posted January 23, 2017 There is an updated driver set that was released on the 17th, so I'm going to run the installation and see if that solves any issues. 3 Quote Link to comment Share on other sites More sharing options...
DarkSerge Posted January 24, 2017 Author Share Posted January 24, 2017 (edited) Updated the driver as I said I would above but still got another error code as mentioned above. I could try reinstalling using the clean install option and see what happens. What can I use to read the dump file to find out where the system stopped? It usually happens when the system is sitting idle. I come back to it and find the system has restarted itself. I check the system logs and there's an entry for the 0x0000007e error. Update: Installed the WinDbg kit because I remember using that in the past for dump files and tried it to see what I can find. dxgmms2.sys comes up a few times towards the end of the file, so maybe that's my problem. Edited January 24, 2017 by DarkSerge Quote Link to comment Share on other sites More sharing options...
Corrine Posted January 25, 2017 Share Posted January 25, 2017 I have a friend who specializes in helping with BSODs and have contacted him to see if he has time to assist. Edit: I heard back already and usasma asked that you run run the reports requested in the Blue Screen of Death (BSOD) Posting Instructions. After the reports are run, please attach them here as a reply. Then I'll contact him so he can evaluate and provide instructions. (Note: usasma is a long-time Microsoft MVP and is very knowledgeable.) 1 Quote Link to comment Share on other sites More sharing options...
DarkSerge Posted January 25, 2017 Author Share Posted January 25, 2017 (edited) Wow, Thank you for this help! I ran the reports. I don't see options to reply and attach the zip file, so I uploaded it to my Google Drive: https://drive.google...aGVxNm1vdUh1bjg If it helps, the last BSOD was Jan. 24 around 6pm - 6:15pm. It's the third crash I've had since I noticed the problems and it usually doesn't happen every day. Edited January 26, 2017 by DarkSerge Quote Link to comment Share on other sites More sharing options...
Corrine Posted January 26, 2017 Share Posted January 26, 2017 I just notified usasma that you replied. I'm not sure about his work schedule plus he'll need time to review the reports. He'll likely reply this evening or tomorrow, depending on his schedule. Quote Link to comment Share on other sites More sharing options...
usasma Posted January 26, 2017 Share Posted January 26, 2017 I'm here. Waiting on a repair person for my dishwasher, so I may be interrupted. But at least I can get a start on it. 1 Quote Link to comment Share on other sites More sharing options...
usasma Posted January 26, 2017 Share Posted January 26, 2017 (edited) No systeminfo.txt report in the uploaded files. As such, I can't see how many Windows Update hotfixes are installed. Please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating. Your UEFI/BIOS (version IRKT54AUS) dates from 2015. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting. FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues). There are 3 BSOD events in the WER section of the MSINFO32 report, yet there are 9 Live Kernel Events This can be suggestive of a hardware problem. Please start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html Please run ALL of the tests and let us know the results. AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems. NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013. Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program. Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software). Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page) Use this procedure to install the DRIVER ONLY: http://www.sysnative...ation-procedure If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item. Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section. Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect. Sometimes the entry will remain in Device Manager even though you've removed it. So, open up Device Manager and check for the AODDriver4.2.0 (it may have another number). Right click on it and select "Uninstall". If it asks to remove software, put a check in the box. Then click on OK. Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it. If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking. If this doesn't fix the problem, please run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html Analysis: The following is for information purposes only. The following information contains the relevant information from the blue screen analysis: **************************Tue Jan 24 18:13:26.791 2017 (UTC - 5:00)************************** Loading Dump File [C:\Users\john\SysnativeBSODApps\012417-27875-01.dmp] Windows 10 Kernel Version 14393 MP (4 procs) Free x64 Built by: 14393.693.amd64fre.rs1_release.161220-1747 System Uptime:1 days 2:38:17.833 Probably caused by :dxgmms2.sys ( dxgmms2!VidMmInterface+26c76 ) BugCheck 1000007E, {ffffffffc0000005, fffff80abe110406, ffffcf80bd30a558, ffffcf80bd309d80} BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff80abe110406, The address that the exception occurred at Arg3: ffffcf80bd30a558, Exception Record Address Arg4: ffffcf80bd309d80, Context Record Address PROCESS_NAME: System BUGCHECK_STR: AV FAILURE_BUCKET_ID: AV_dxgmms2!VidMmInterface BIOS Version IRKT54AUS BIOS Release Date 08/20/2015 Manufacturer LENOVO Product Name 90BG003LUS Baseboard Product Bantry CRB ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sun Jan 22 06:11:14.924 2017 (UTC - 5:00)************************** Loading Dump File [C:\Users\john\SysnativeBSODApps\012217-25218-01.dmp] Windows 10 Kernel Version 14393 MP (4 procs) Free x64 Built by: 14393.693.amd64fre.rs1_release.161220-1747 System Uptime:1 days 12:34:08.710 Probably caused by :dxgmms2.sys ( dxgmms2!VidMmInterface+26c76 ) BugCheck 1000007E, {ffffffffc0000005, fffff80f81d40406, ffffc900898de558, ffffc900898ddd80} BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff80f81d40406, The address that the exception occurred at Arg3: ffffc900898de558, Exception Record Address Arg4: ffffc900898ddd80, Context Record Address PROCESS_NAME: System BUGCHECK_STR: AV FAILURE_BUCKET_ID: AV_dxgmms2!VidMmInterface BIOS Version IRKT54AUS BIOS Release Date 08/20/2015 Manufacturer LENOVO Product Name 90BG003LUS Baseboard Product Bantry CRB ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Fri Jan 20 17:36:45.253 2017 (UTC - 5:00)************************** Loading Dump File [C:\Users\john\SysnativeBSODApps\012017-33125-01.dmp] Windows 10 Kernel Version 14393 MP (4 procs) Free x64 Built by: 14393.693.amd64fre.rs1_release.161220-1747 System Uptime:9 days 1:38:12.388 Probably caused by :dxgmms2.sys ( dxgmms2!VidMmInterface+26c76 ) BugCheck 1000007E, {ffffffffc0000005, fffff801e1f50406, ffffbd80b39a0558, ffffbd80b399fd80} BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff801e1f50406, The address that the exception occurred at Arg3: ffffbd80b39a0558, Exception Record Address Arg4: ffffbd80b399fd80, Context Record Address PROCESS_NAME: System BUGCHECK_STR: AV FAILURE_BUCKET_ID: AV_dxgmms2!VidMmInterface BIOS Version IRKT54AUS BIOS Release Date 08/20/2015 Manufacturer LENOVO Product Name 90BG003LUS Baseboard Product Bantry CRB ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 3rd Party Drivers: The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. You can find links to the driver information and where to update the drivers in the section after the code box: **************************Tue Jan 24 18:13:26.791 2017 (UTC - 5:00)************************** AODDriver2.sys Tue Feb 11 06:06:52 2014 (52FA044C) rt640x64.sys Tue May 5 12:21:03 2015 (5548EDEF) usbfilter.sys Thu May 7 04:43:50 2015 (554B25C6) RTKVHD64.sys Tue Jun 2 06:47:59 2015 (556D89DF) RtkBtfilter.sys Wed Jun 10 21:39:49 2015 (5578E6E5) GeneStor.sys Mon Oct 3 02:14:48 2016 (57F1F758) rtwlane.sys Fri Nov 11 06:45:44 2016 (5825AF68) AtihdWT6.sys Thu Dec 8 12:20:20 2016 (58499654) atikmpag.sys Fri Dec 23 11:58:02 2016 (585D579A) atikmdag.sys Fri Dec 23 12:24:18 2016 (585D5DC2) http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys http://www.carrona.org/drivers/driver.php?id=rt640x64.sys http://www.carrona.org/drivers/driver.php?id=usbfilter.sys http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys http://www.carrona.org/drivers/driver.php?id=GeneStor.sys http://www.carrona.org/drivers/driver.php?id=rtwlane.sys http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys http://www.carrona.org/drivers/driver.php?id=atikmpag.sys http://www.carrona.org/drivers/driver.php?id=atikmdag.sys Edited January 26, 2017 by usasma 1 Quote Link to comment Share on other sites More sharing options...
DarkSerge Posted January 26, 2017 Author Share Posted January 26, 2017 (edited) That's a lot to go through but I'll be sure to start working on that. AMD has a Clean Uninstall Utility available: http://support.amd.c...ll-Utility.aspx I just checked and my Updates are current, nothing new available for me. Update: I uninstalled all the AMD software using the steps above (didn't use the utility I linked, but there was a clean uninstall option) and rebooted. I'm now running off of "Microsoft Basic Display Adapter" However when I try to manually update the driver and point it to the folder where the AMD software extracted to, it tells me I'm using the best driver and doesn't make any changes. Even if I chose the "Have Disk" option and select the .inf file manually, it lists many Radeon cards, but all I can find out about my card is "AMD Radeon R7 Series" while all the driver options are "Radeon R7 340" or 240 or "300 series" the closest I can find is "Radeon R7 Series / HD 9000" Also, I'm having a hard time finding my computer on the Lenovo site to find an BIOS update, but I found a system update utility. It doesn't seem to detect anything BIOS related, but it does want to update the AMD chipset. I haven't updated anything yet or made any changes other than removing the AMD graphics software and drivers and am running from the MS Basic Display Driver. Helpful Info: https://www.newegg.c...=9SIA9JJ4UN9110 That's the system I have. The specs on this page match mine. Another Update: The system took it upon itself to update. Now my Device Manager shows my Display Adapter as "AMD Radeon ™ R7 Graphics" but the rest of the AMD Radeon software hasn't been installed other than a basic settings utility, which I've disabled (and everything is running just fine without it.) Yet Another Update: BIOS/UEFI updated. I had problems finding my system on the Lenovo site, but I managed to find an "Auto Detect" page that found everything for me. BIOS date is now 12/14/2016 I'm going to call it a night for now and continue tomorrow. Edited January 27, 2017 by DarkSerge 1 Quote Link to comment Share on other sites More sharing options...
usasma Posted January 27, 2017 Share Posted January 27, 2017 Glad to hear that things worked out. I suspect the video card and suggest that you try the diagnostics that I listed. Also, some Lenovo's have a Hardware Scan in the Lenovo Solution Center - try that also, as it's a bit faster. 1 Quote Link to comment Share on other sites More sharing options...
DarkSerge Posted January 27, 2017 Author Share Posted January 27, 2017 (edited) So far so good. The Lenovo software helped a lot in finding updates and I've installed the rest of the suggested updates. I will let the system run for a few days, see how things go, then probably on my next night off I'll look into hardware scanning. The Lenovo Solution Center does have the hardware scan option. Hopefully nothing turns up, this computer isn't even a year old. Edited January 27, 2017 by DarkSerge Quote Link to comment Share on other sites More sharing options...
usasma Posted January 28, 2017 Share Posted January 28, 2017 Just FYI - on my Lenovo (Y700), there is a glitch that says there's a problem with the Intel graphics The Mathematical Operations Test will fail, but there's nothing wrong with the system. Quote Link to comment Share on other sites More sharing options...
DarkSerge Posted February 1, 2017 Author Share Posted February 1, 2017 I ran the hardware scan through the Lenovo Solutions Center and everything passed. No issues. Quote Link to comment Share on other sites More sharing options...
usasma Posted February 2, 2017 Share Posted February 2, 2017 The diagnostics that I suggested are much more stressful - especially the video tests. Please complete these diagnostics also: http://www.carrona.org/hwdiag.html Please finish ALL of the tests and let us know the results. Quote Link to comment Share on other sites More sharing options...
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