onederer Posted May 23, 2003 Share Posted May 23, 2003 Greeting everyone!After a couple of weeks talking with Dell software "experts", hardware "experts", Nvidia "experts", and never coming up with a solution, I, (me-myself-and I) found the solution. All those people that I dealth with had no clue! And they called themselves experts! This topic pertains to Windows, and well as to Linux. After all, the same card is used for any OS.Initially I had found that I couldn't view a rented DVD movie in its entirety on the montor's screen. The movie was being displayed at a much lower resolution, making it way too large to be seen on the display screen.Two thirds of the movie could not bee seen. As for the 1/3 portion, mostly the tops of the actors heads could be seen at the bottom of the monitor's screen. It was very frustrating at the very least. No solution could be found, by dealing with the "experts". Most of them told me to re-install the OS, as a cop-out. And some of them simply hung up on me. I guess that they couldn't deal with it.Anyway to make it short, if you happen to have an Nvidia card, and you can't watch DVD movies because they are too large for the screen, or dowloaded movie clips for that matter, go to your Windows desktop, and right click on it, to Display Properties > then to Settings > then at the bottom to ADVANCED > at the top you will see a tab for the GeForce MX 420 card, click on it. There you will find your salvation, or your misery, depending on what you did with those setups.I know, this is the Linux section, but I thought that this was important. This can also apply to Linux. Just remember to check the settings in the card's setup file, if you are having trouble. This way you will not have to go running to the "experts" who don't know much of anything, anyway! This should have been the first thing that they should have checked with me, when I approached them.Hope that this will be beneficial for some of you. Quote Link to comment Share on other sites More sharing options...
Bruno Posted May 23, 2003 Share Posted May 23, 2003 Good work Onederer, great job. This proves again that most of the problems that come on your way, you have to solve them yourself. The so called ¨experts¨ payed by the companies that you buy your hardware from are just ¨call-center¨ experts. They know how to hold a phone, but that´s as far as their ¨expertise¨ goes. Bruno Quote Link to comment Share on other sites More sharing options...
Prelude76 Posted May 23, 2003 Share Posted May 23, 2003 i can't stand so-called experts. they treat all of us like newbies. true, some people need their hand held, but others (like me) just prefer to cut to the chase. One system here at work was continually crashing, and after isolating the problem to a bad memory chip (using Fix-It utilities which checks all memory bit by bit), i called our computer reseller and replacement ram chip. they gave me the run around about it being a software issue, and to call microsoft , and when confronted with my Fix-it utilities finding bad memory, they dismissed it and said they only trust Norton System Works! i could've slapped them! Quote Link to comment Share on other sites More sharing options...
BarryB Posted May 23, 2003 Share Posted May 23, 2003 I hate it when your "problem is beyond His/Her list of canned expert replies Quote Link to comment Share on other sites More sharing options...
onederer Posted May 23, 2003 Author Share Posted May 23, 2003 I guess that I got lucky. It was at the juncture that the problem was identified and narrowed down to the video card; but the root cause of the problem was still a mystery. Something just stuck in the back of my mind as a last step, to go and check the software settings for the card, and sure enough, that was the problem! It should have been the first thing to look for, by the "experts".Had I less experience, I would have been in quite an ongoing pickle. I probably would have had a quite fight on my hands, to make them change the card, and their refusing to do so. When I asked Dell that "now we know that it is pointing to the card, and what will you do for me now?" They just mummed up. Today, I received a delivery package from Airborne Express. It contained a whole bunch of CD's. Guess what they are for? That was to re-install the entire operating system, from scratch, all over again! That was the best solution that they could come up with! They should give me a job! They attacked the entire operating system, when it was already known that the problem was narrowed down to the video card!Go figure! Quote Link to comment Share on other sites More sharing options...
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