I installed the latest Office 2011 update and now I can’t open Outlook. When I try I’m told that I must update my Office database. I do that and some tool appears that updates my identity. When it completes I’m then told that there’s a problem with the Office database and I have to rebuild it. Okay, so I do that and then I’m told that my identity is older than the version of Outlook that I’m now using. The solution is to launch Outlook to rebuild the identity, but when i do that, the loop starts over. Help!!
I wish you were the only affected party, but I’m afraid you’re not alone. I encountered the same problem as I’m sure many others did (particularly given that Microsoft issued a support document the same day the latest upgrade shipped that explains the way out). This is a document you should read as it outlines every inconvenient step you must take to make Outlook usable again. For those non-Outlook-using readers following along who take some pleasure in the discomfort of others, here’s the gist.
More in the article.