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MS security update MS06-015 and HP PCs...


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#1 OFFLINE   James M. Fisher

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Posted 16 April 2006 - 05:51 PM

B) HP users, beware: Problems in Windows Explorer or the Windows shell after you install security update MS06-015http://support.micro....aspx/kb/918165The MS06-015 security update package installs a new binary, VERCLSID.EXE, which validates shell extensions before they are instantiated by the Windows Shell or Windows Explorer. On some computers, VERCLSID.EXE stops responding. There have been reported issues where HP software causes the VERCLSID.EXE process to stop responding.  The reg fix is here:http://www.kellys-ko...m/xp_tweaks.htm (line 383, right-hand side)
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#2 OFFLINE   LilBambi

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Posted 16 April 2006 - 06:47 PM

James! You have my answer before I asked!I just got a call from a client that had just gotten some Windows Updates and updated ZoneAlarm. Those were the only new installations that have been done.His MS Office programs stopped working and Explorer was acting up as well.He shut down his HP Desktop computer with an HP Printer as well, and he asked me to come by to look at it tomorrow!Thanks to you, it sounds like I will have the answer to his problems!B)
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#3 OFFLINE   James M. Fisher

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Posted 16 April 2006 - 07:31 PM

YW, Bambi...I hope it solves the problem for him. B)
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#4 OFFLINE   epp_b

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Posted 16 April 2006 - 08:19 PM

Well, that's what you get for buying an HP :D B)

#5 OFFLINE   Rons

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Posted 16 April 2006 - 08:57 PM

Thanks for the update and info. James. B)

#6 OFFLINE   Temmu

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Posted 16 April 2006 - 09:25 PM

nice! answers before problems! :D   B)
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#7 OFFLINE   James M. Fisher

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Posted 16 April 2006 - 10:22 PM

I was hanging around the grapevine today..... :)
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#8 OFFLINE   LilBambi

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Posted 17 April 2006 - 11:12 AM

OK, this is MUCH worse than originally thought.It was bad enough when many computers on the planet with an HP peripheral, particularly those peripherals where users installed the HP Share-to-Web was likely affected as well as users of Kerio Personal Firewall, but now they are saying for anyone who  specifically make use of HP Memories Software and AOL's You've Got Pictures.It was tragic to read about the day an IT person at a school system had on account of this. Something on the order of 200 PCs were affected.Folks at microsoft.public.windows.inetexplorer.ie6.browser newsgroup are also saying that there are some that are affected that don't have any of that.Some are saying that nVidia software is also affected, as well as AOL software. Some folks have had their entire system restore deleted as well.And apparently users of IE 6 are no longer able to get to webpages using the www.domainname.com, they now have to use the http:// everytime.And a whole slew of other issues related to this, and the Eola Patent 'update' being reported at the microsoft.public.windows.inetexplorer.ie6.browser newsgroup.Apparently Microsoft has a REG fix for it but you have to call their tollfree number to get it.And the fix that James and others posted from the MS Knowlegebase article is not always effective. (thankfully James changed it to Kelly's VB fix.)Tthankfully KellysKorner has a VB fix here as shown in a posting here:

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Hi Jenny,This is caused by a windows update released last tuesday their is anautomatic registry fix for it on line 383 right hand side at this link.http://www.kellys-ko...m/xp_tweaks.htmRun the edit even if you do not have the "share to the web" programinstalled.Also if your anti-virus program alerts you of a script trying to run allowit to do so, these scripts are written by Kelly Theriot, a Microsoft MVP anda Godsend to these newsgroups!Or if you wish go to add/remove and uninstall hotfix  KB908531 and wait fora new release to come out by Microsoft.-- Mike Pawlak
Kelly to the rescue AGAIN! Go Kelly! :thumbsup:Apparently, it appears to be some order thing on which the patches were installed, as one person said they removed the April patches and put them back in the order that made sure all dependencies were met and they stopped having the problem. That was confirmed by at least one other person on the list, however, I don't know if it was confirmed across the board.Many have just been removing the Critical Windows Update noted in the: http://support.microsoft.com/kb/918165 article, and leaving themselves vulnerable in the process.Another said they renamed ALL six instances of VERCLSID.EXE on their system and it stopped.In the last few days, apparently Microsoft had not updated or removed the offending patch or reordered them during install, at least I didn't see anything yet on that. This has been an ongoing problem since Patch Tuesday April 11 and that's nearly a week now.I will try Kelly's VB today on the HP computer with HP printer and AOL 9 and hope that does the trick. Otherwise I will have to see if I can uninstall the patches and put them back in the order they were supposed to be installed, and hope that works. If all else fails, I can always uninstall the patch however I am loath to do that because these folks just moved to broadband on AOL's newest Broadband/Verizon two year deal and I'd hate for anything else to go wrong by making their systems more vulnerable to attack.Apparently, in order to do much of this, you have to shutdown the following two files if they are running: hpgs2wnd.exe and hpgs2wnf.exe or you may not be able to get to Add and Remove Programs.The two main problem KBs are apparently: KB908531 and KB912812.James any other word on this from your sources?Thankfully I have an ATI video card, don't use AOL, my printer is an OLD HP DeskJet which apparently doesn't have this type of problem, and I didn't install the HP software for my HP camera so I wasn't personally affected by this.Others have not been so lucky.  :thumbsdown:Glad James added the Kelly fix instead of the registry regedit fix to his posting at the top of this topic.EDIT: Changed all to many

Edited by LilBambi, 18 April 2006 - 03:38 PM.

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#9 OFFLINE   striker

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Posted 17 April 2006 - 12:08 PM

Thanks folks, now I see where this sh** is coming from. My Office fonts and a whole bunch of other fonts around the system are screwed whenever I try to edit something,I've got an Geforce FX5200 (nVidia) installed.Furthermore the system is slowed down like a snake climbing a mountain.I'll put back an image to get rid off this 'whatever'. And maybe I'm going to do some more drastically things to get rid of this *** for once and for all. I've had it with those ... . (nevermind, I'm angry.)
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#10 OFFLINE   Marsden11

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Posted 17 April 2006 - 01:16 PM

I have HP and nVidia everywhere and I'm not seeing any of these issues. This just may be the same people who have issues every time MS rolls out patches.

Edited by Marsden11, 17 April 2006 - 01:19 PM.


#11 OFFLINE   lewmur

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Posted 17 April 2006 - 02:15 PM

View PostMarsden11, on Apr 17 2006, 02:16 PM, said:

I have HP and nVidia everywhere and I'm not seeing any of these issues. This just may be the same people who have issues every time MS rolls out patches.
Right.  It's all part of a vast right-wing conspiracy. :)

#12 OFFLINE   Marsden11

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Posted 17 April 2006 - 02:40 PM

Not really... but if you wish to adjust your tinfoil cap, who's stopping you...There are always folks who have issues with MS updates. With the zillions of possible system hardware configurations and variuos levels of patching... is it any wonder?It think it is a real issue when EVERY windows machine on the planet chokes and dies.

#13 OFFLINE   lewmur

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Posted 17 April 2006 - 03:10 PM

View PostMarsden11, on Apr 17 2006, 03:40 PM, said:

...It think it is a real issue when EVERY windows machine on the planet chokes and dies.
Yeah.  I guess that is what it would take for you to admit M$ had done something wrong.

#14 OFFLINE   LilBambi

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Posted 17 April 2006 - 04:54 PM

View PostMarsden11, on Apr 17 2006, 01:16 PM, said:

I have HP and nVidia everywhere and I'm not seeing any of these issues. This just may be the same people who have issues every time MS rolls out patches.
I'm very happy for you.I saw this in action today on my client's computer. It was a nightmare! Being a small business owner trying to get any business done on a computer working this poorly was a disaster! And it just got worse as he tried worked with more and more programs.The good news is, Kelly's hp.vb worked for him! :thumbsup:His office apps are working again, explorer is working right again, his My Documents Word, Excel and PowerPoint documents can again be opened from within My Documents, AOL issues stopped as well, and his Act! Contact Management software will again print, and he can type in IE's address bar again; context menu working again too.IE is still being a slug on embedded, object or other types of things as a result of the Ebola 'fix' but everyone's having to deal with that one, and it will be fixed in time for all as EVERY web designer has to fix any pages with embedded Flash, Java applets, Media Players......
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#15 OFFLINE   striker

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Posted 17 April 2006 - 05:17 PM

It's the first time ever they 'got'  me, but at least I'm not hesitant to admit it.
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#16 OFFLINE   redmaledeer

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Posted 17 April 2006 - 05:18 PM

I tend to install MS patches,  even critical ones,  about three weeks after they come out (a week before the next patch tuesday).   I suppose this is stupid,  immoral,  will cause hair to grow on the palms of my hands,  and I will eventually suffer the fate of the Cities of the Plain.   But so far the early-installing guinea pigs have had more problems than late-installing has caused me.

#17 OFFLINE   zlim

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Posted 17 April 2006 - 07:20 PM

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that's what you get for buying an HP
Excuse me but I have two HP computers (desktop and notebook) and a networked HP printer and have none of those problems. These were the computers that I could afford when I purchased them.I also have a PB, which is regarded as a product to avoid. It's been running since Jan. 1997.
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#18 OFFLINE   epp_b

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Posted 17 April 2006 - 09:22 PM

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Excuse me but I have two HP computers (desktop and notebook) and a networked HP printer and have none of those problems. These were the computers that I could afford when I purchased them.I also have a PB, which is regarded as a product to avoid. It's been running since Jan. 1997.
You'll notice I had placed "emoticons" proceeding my statement.  Emoticons of the style I used generally imply joking or tongue-in-cheekness ;);)

#19 OFFLINE   Marsden11

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Posted 18 April 2006 - 03:28 AM

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Yeah. I guess that is what it would take for you to admit M$ had done something wrong.
MS screws up all the time.The point is that my machines loaded with Office 2003, most desktops with nVidia video cards, connected to some older HP Inkjets and to newer HP All-in-ones have had no issues with the MS patches from last Tuesday. One difference is I don't use AOhell.LiBambi has a business client with nearly the same stuff and the MS updates supposedly cause a mess with his systems.All things being equal, and if the MS patches were inherently screwed up across the board, everyone who downloaded them last Tuesday or later would have suffered the same fate. But since some have problems and most don't, you really can't say with any certainty that a paticular patch is toast and will screw your system up.Too many mitigating factors... was there a problem in the Registry before the patches were installed? Could it be a certain combination of programs that cause the patch to choke? Could certain programs be in a unpatched state or not fully up to date? I've had HP tech support tell me to look on the Web for a 3rd party hacked printer driver because HP was unable to fix it in house. Perhaps an older windows patch is missing and was never applied.If the patch is totally busted then everyone suffers. But when most don't then you have to look at all possibilities. There are just too many possible hardware -- software combinations to be absolutely certain. That is just the reality of complex systems.

Edited by Marsden11, 18 April 2006 - 03:32 AM.


#20 OFFLINE   kevin s

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Posted 18 April 2006 - 03:00 PM

I have white box computers with Intel graphics on the MB. They are all a little different, but all have something HP in them. One out of 4 had the problem. It has a dvd420i writer in it. Also, they are all running HP software for a shared multi-function printer.I had just upgraded Autocad, so I figured it had something to do with that. Then I checked in here and stumbled on the problem that I didn't know I had.THANKS TO THE PEOPLE ON THIS SITE, I AM FIXED (well, my computer is fixed).Thank you, all.

#21 OFFLINE   LilBambi

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Posted 18 April 2006 - 03:33 PM

Glad we could help, kevin s. :thumbsup:Marsden11, granted it's not everyone who is having trouble. Like I said, I didn't have any trouble with that patch myself, even though I do have an older HP DeskJet. But no HP Share-To-Web crap is installed with the older HP DeskJet printers like the 710C.There is no 'supposedly' about it! My client DID have major problems that were totally fixed by Kelly's HP.VB fix. This computer had HP's Share-To-Web on it, AOL's YGP (You Got Pictures), and MS Office 2000.The funny thing is, this same client has a Compaq laptop as well, which also has AOL on it and didn't have any such problems. The laptop also had an HP photo printer, but didn't have the HP Share-To-Web crap either. But it did have, as I mentioned AOL w/YGP and MS Office 2000.I am just glad we could help those who were affected by this problem. The symptoms are so strange and seemingly unrelated.
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#22 OFFLINE   LilBambi

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Posted 18 April 2006 - 04:16 PM

Here's some other thoughts on this "HP" issue and the Ebola patent issue fix that was also part of the April patches.Windows patch trips up on HP tool, firewall

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A "critical" Windows patch can cause trouble on computers that run certain Hewlett-Packard photo-sharing software or the Kerio firewall, Microsoft said.

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The troubles include being unable to access or save files in special folders like "My Documents" and "My Pictures," and unresponsive Office applications, Microsoft said. Other issues include applications that crash after trying to open a file, no response after typing an address into Internet Explorer's address bar, and no effect after right-clicking on a file and selecting "Send To," Microsoft said.

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Microsoft recommends that affected users of the HP products manually change their Windows Registry, a core part of the operating system that stores PC settings. Kerio users should configure the firewall to allow the new Microsoft file to execute without warning, it said.
And this one about the issues with patching ActiveX:Company warns on IE patch

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An Internet Explorer update released earlier this week can interfere with some applications, including Google's Toolbar, according to PatchLink, a maker of patch management software.Other applications affected by the Web browser patch include business software from Oracle's Siebel customer relationship management unit and certain Web applications that use specific versions of Java, PatchLink said Friday.

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The problems arise because of changes Microsoft made to how the Web browser handles Web programs called ActiveX controls. The modifications are designed to shield Microsoft from liability in a high-profile patent dispute with Eolas Technologies and the University of California.
And one of the comments on this one was interesting too:

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Canon Easy-Web-PrintI has rendered Canon Easy-Web-Print inoperable. If the situation is not rectified in a few days I need to figure out how to remove the update.Posted by: fred_ward@...    Posted on: 04/17/06
So, there's another section of people who may be affected by this.Some interesting comments as well on both articles.
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#23 OFFLINE   nemmisa

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Posted 18 April 2006 - 07:06 PM

View PostJames M. Fisher, on Apr 16 2006, 05:51 PM, said:

:hysterical: HP users, beware: Problems in Windows Explorer or the Windows shell after you install security update MS06-015http://support.micro....aspx/kb/918165The MS06-015 security update package installs a new binary, VERCLSID.EXE, which validates shell extensions before they are instantiated by the Windows Shell or Windows Explorer. On some computers, VERCLSID.EXE stops responding. There have been reported issues where HP software causes the VERCLSID.EXE process to stop responding.  The reg fix is here:http://www.kellys-ko...m/xp_tweaks.htm (line 383, right-hand side)
How can i download this reg fix from kellys website when i look on line 383 right hand side it is a black box with nothing in it.  I have not downloaded microsoft patch yet as i have hp share to web and i am a bit scared after what i have read, and i don't really know that much about editing the registry.

#24 OFFLINE   James M. Fisher

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Posted 18 April 2006 - 07:26 PM

The fix is there, nemmissa. It's called "HP's Share to Web software- Fix".
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#25 OFFLINE   LilBambi

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Posted 18 April 2006 - 07:36 PM

If your browser is having trouble seeing it:

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Update MS06-015:  Problems in Windows Explorer or the Windows shell after you install security update MS06-015More info here:  http://support.microsoft.com/kb/918165Direct Download  of the fix here:  http://www.kellys-ko...gs_edits/hp.vbsor here: on line 383 (right hand side):  http://www.kellys-ko...m/xp_tweaks.htm
That was from Kelly's more info page here.

Edited by LilBambi, 18 April 2006 - 07:38 PM.

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