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Cordless Mouse


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#1 OFFLINE   epp_b

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Posted 09 April 2004 - 02:00 PM

It happened again...my Logitech cordless mouse is starting to go funny on me.What happens is, it goes sparatic for a bit, then will only scroll up or down and be stuck on one side of the screen (either left or right, it's totally random).  The strange thing is that nothing has been changed since this started as far as moving around electronic equipment.  What I have near my receiver are: - Scanner - Monitor - Cordless keyboard (which is a set with the mouse, so it shouldn't be a problem) - Speakers - A radio (which is all the way across the room, a good 10 - 15 feet away) - UPS & Surge bar - Computer, of course ;)Has anyone else had problems with cordless mice going nuts?  I e-mailed Logitech support and got nothing but a standardized useless response - and the support line -- which won't be open until maybe Monday -- is not toll free :D

#2 OFFLINE   James M. Fisher

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Posted 09 April 2004 - 02:19 PM

Does this behaviour happen 'on it's own', or just when you are trying to use the mouse? Have you tried a different mousing surface, or cleaning the optical 'eye'?  :D I have heard of this happening to Logitech users from time to time, but I know of no solution. Sorry. My MS mouse is not problematic at all and I have the reciever between my monitor and a desktop speaker.

Edited by James M. Fisher, 09 April 2004 - 02:20 PM.

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#3 OFFLINE   epp_b

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Posted 09 April 2004 - 02:36 PM

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Does this behaviour happen 'on it's own', or just when you are trying to use the mouse?
Both

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Have you tried a different mousing surface, or cleaning the optical 'eye'?  :D
It's a ball-mouse, and I've tried it on different surfaces.  I can tell by how it's behaving that 's definately something to do with interference.

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I have heard of this happening to Logitech users from time to time, but I know of no solution. Sorry. My MS mouse is not problematic at all and I have the reciever between my monitor and a desktop speaker.
Hmmm... :D

#4 OFFLINE   James M. Fisher

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Posted 09 April 2004 - 02:50 PM

Sorry, I just assumed because it was cordless it was optical, too.  D'OH! :D I supposed you have tried the latest drivers? Are you running this on Linux or Windows?
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#5 OFFLINE   epp_b

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Posted 09 April 2004 - 03:10 PM

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Sorry, I just assumed because it was cordless it was optical, too.  D'OH! >_<I supposed you have tried the latest drivers?
No, but I'm pretty sure the drivers are irrelevant -- it's worked perfectly fine running with these drivers for a year & 1/2 until now.

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Are you running this on Linux or Windows?
Windows 98SE

#6 OFFLINE   Ed_P

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Posted 09 April 2004 - 07:52 PM

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No, but I'm pretty sure the drivers are irrelevant -- it's worked perfectly fine running with these drivers for a year & 1/2 until now.
Has the OS changed at all in the past "year & 1/2"?  IE updates, Critical updates, DirectX updates, etc.Has anyone nearby installed a WAP or wireless network?
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#7 OFFLINE   Arena2045

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Posted 09 April 2004 - 07:56 PM

I wouldn't rule out the drivers.If you installed any system update that could have modified files, it could have messed with the drivers.I know it may sound stupid, but have you tried a fresh set of batteries?  Is the model you are using IR or radio wave? Do you have a portable phone near by? Got a microwave in an connecting room?etc.Edit: was typing before EdP posted... same point, system updates could have messed up the drivers. Or other interference.

Edited by Arena2045, 09 April 2004 - 07:57 PM.


#8 OFFLINE   Ed_P

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Posted 09 April 2004 - 08:07 PM

Great minds....   ;)
Ed

#9 OFFLINE   epp_b

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Posted 09 April 2004 - 08:37 PM

EdP, on Apr 9 2004, 06:39 PM, said:

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No, but I'm pretty sure the drivers are irrelevant -- it's worked perfectly fine running with these drivers for a year & 1/2 until now.
Has the OS changed at all in the past "year & 1/2"?  IE updates, Critical updates, DirectX updates, etc.Has anyone nearby installed a WAP or wireless network?
No Wi-Fi, but there have been Windows Updates.  That's a good point.  Ill try re-installing the drivers.Arena2045: yes, I've tried new batteries, no cordless phone in the room, and no microwave anywhere nearby.

#10 OFFLINE   epp_b

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Posted 09 April 2004 - 09:24 PM

Well, I tried reinstalling Logitech MouseWare (on a different bootable partition - gotta love PQMagic ;)), and it the "jumping" was bit more infrequent, but it was still jumping, nonetheless.On a side note: another reason I am doubting it has anything to do with software is because the receiver relies entirely on hardware.  It is entirely possible to run a Logitech Keyboard and/or mouse perfectly fine without the iTouch or MouseWare - the software that the mfr's provide for mice and keyboard are strictly for customization.  The basic functionality for keyboards & mice is provided by Windows.  (BTW, the mouse still "jumped" without any MouseWare installed)Interestingly, I tried it on my laptop, which has a slightly newer version of MouseWare, and couldn't replicate the problem.  However, to reiterate, I have used this version of MouseWare for a year & 1/2 without any problems.  And I know someone else who uses this same version of MouseWare without any problems.  I do NOT want to use the latest version as it exhibits some behaviours that I really don't like.Oh, and I can connect my corded optical mouse without any problems.  If this were a software issue, I would expect my other mouse to act up as well.I have moved the received closer to the mouse (literally, 6 inches away), and, so far, better, but not perfect :(Might it make a difference that I have metal (aluminum, I think) sliders on my desk's trays?  Again, I've had this desk since before I had the cordless keyboard & mouse, and have never had problems until now.

#11 OFFLINE   epp_b

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Posted 09 April 2004 - 10:11 PM

This might be a long shot, but could adjusting my monitor's brightness have anything to do with it?

#12 OFFLINE   Ed_P

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Posted 09 April 2004 - 11:57 PM

Well if it's a sw problem there are options that can be done.  Drivers, config settings, etc.  If it's a hardware problem there's nothing that can be done other than replace the batteries and clean the rollers the ball rubs against.  You've replaced the batteries, if you've cleaned the rollers, and ball itself, there's nothing left to try.  You wore it out. :w00t:   You need to buy a new one.You said you reinstalled the Mouseware, did you see if there were any newer Windows drivers that might help?Have you looked at Start>Control Panel>Mouse>Hardware>Properties>Advanced Settings?  Maybe the Sample rate can be tweaked.

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This might be a long shot, but could adjusting my monitor's brightness have anything to do with it?
Unlikely.
Ed

#13 OFFLINE   epp_b

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Posted 10 April 2004 - 08:30 AM

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Well if it's a sw problem there are options that can be done.  Drivers, config settings, etc.  If it's a hardware problem there's nothing that can be done other than replace the batteries and clean the rollers the ball rubs against.  You've replaced the batteries, if you've cleaned the rollers, and ball itself, there's nothing left to try.  You wore it out. :w00t:   You need to buy a new one.
Nope, I'll get it replaced on warranty then - still a year & 1/2 left!

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You said you reinstalled the Mouseware, did you see if there were any newer Windows drivers that might help?
Tried that - nothing there.  I can pretty much prove it's not MouseWare, because the problem occured without MouseWare even installed.

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Have you looked at Start>Control Panel>Mouse>Hardware>Properties>Advanced Settings?  Maybe the Sample rate can be tweaked.
Nope, no sample rate setting - that's only with optical mice.

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This might be a long shot, but could adjusting my monitor's brightness have anything to do with it?
Unlikely.
Nuts.

#14 OFFLINE   Ed_P

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Posted 10 April 2004 - 03:34 PM

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This might be a long shot, but could adjusting my monitor's brightness have anything to do with it?Unlikely.
Nuts.
:)  :) I also agree that it's not the MouseWare.  But if you've got it under warantee still I'd get it into the mail ASAP.  Let Logitech figure it out.To play with the idea of outside interference, cover the receiving unit with aluminum foil except for the antenna part.  See if that helps.  If you know anyone else with one it would be interesting to see if it experiences the same problems with your pc.Running out of ideas.
Ed

#15 OFFLINE   epp_b

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Posted 10 April 2004 - 10:39 PM

Well, I was able to get my hands on another Logitech Keyboard & Mouse set which I borrowed from a friend and it has worked PERFECTLY FINE for hours!So this confirms that the problem is...
  • hardware related
  • NOT software
  • unlikely interference with other equipment
  • either a defective mouse and/or receiver, but more likely the mouse as the keyboard still works
Back to Logitech it goes! B)

#16 OFFLINE   Ed_P

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Posted 10 April 2004 - 11:35 PM

I told you you had woren it out.  :D Good to hear that you were finally able to pin point the problem.  :D
Ed

#17 OFFLINE   epp_b

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Posted 11 April 2004 - 01:10 AM

Me?  Wear out a piece of computer hardware?  Naaah :D

#18 OFFLINE   SocBum

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Posted 11 April 2004 - 08:00 PM

Great to hear that you have narrowed the problem to the hardware!

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To play with the idea of outside interference, cover the receiving unit with aluminum foil except for the antenna part. See if that helps. If you know anyone else with one it would be interesting to see if it experiences the same problems with your
I was hoping that you would try the idea from EdP and send in a picture  :flowers:   I was going to recommend that you put the aluminum foil on your head.  Similiar to the stylish headware that the kids in "Signs" were wearing  B)

#19 OFFLINE   James M. Fisher

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Posted 11 April 2004 - 10:37 PM

epp_b, on Apr 10 2004, 09:26 PM, said:

Well, I was able to get my hands on another Logitech Keyboard & Mouse set which I borrowed from a friend and it has worked PERFECTLY FINE for hours!Back to Logitech it goes! B)
Good bit of trouble-shooting there!  Software is usually the culprit, but not this time. Good thing it's still under warranty.   :flowers:
James M. Fisher

#20 OFFLINE   epp_b

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Posted 11 April 2004 - 11:04 PM

BTW, there is no antenna on the receiver - just a grey box.I'm glad it wasn't software - no-software solutions are always better, even if they take a bit more time.

#21 OFFLINE   epp_b

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Posted 12 April 2004 - 12:24 PM

Well, good news - I tried it on my other computer again, and the mouse acted up this time!  So Logitech will be shipping me a brand new keyboard & mouse set :)

#22 OFFLINE   James M. Fisher

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Posted 12 April 2004 - 12:41 PM

epp_b, on Apr 12 2004, 12:11 PM, said:

Well, good news - I tried it on my other computer again, and the mouse acted up this time!  So Logitech will be shipping me a brand new keyboard & mouse set :)
I don't know if you tried this- I didn't see it mentioned in the thread: did you reset the 'connect' buttons on the mouse and/or reciever unit?
James M. Fisher

#23 OFFLINE   epp_b

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Posted 12 April 2004 - 12:43 PM

Most certainly - that was the first thing I tried :)

#24 OFFLINE   epp_b

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Posted 12 April 2004 - 04:41 PM

Arrrchchchcghghghghgh!!!  I've just about HAD it with cordless devices! :thumbsup: My keyboard (the GOOD one that I borrowed from a friend because my other keybaord/mouse set wasn't working) disconnects every half-hour or so.  Reconnecting is as simple as pressing the "Connect" button, but it's still very annoying <_<It hasn't started doing this until today.

#25 OFFLINE   James M. Fisher

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Posted 12 April 2004 - 05:46 PM

Makes you wonder if something is interfering with the signal now....   :thumbsup:
James M. Fisher




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