Apple Care is not only phone support it is HARD WARE support also... If you are getting a laptop, I would defiantly get it so you have that extended warranty to cover any problems covered by the Apple Care program.
APP for iBook - Enrollment KitGet peace of mind from AppleThe AppleCare Protection Plan extends the complimentary coverage on your Mac to three years of world-class support. The plan includes expert telephone assistance, onsite repairs for desktop computers,* global repair coverage for portable computers, web-based resources, and TechTool Deluxe from Micromat—all for one economical price.Three years of securityEvery Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. By purchasing the AppleCare Protection Plan with your Mac, you can extend your coverage to three years.Comprehensive coverageThe AppleCare Protection Plan covers your Mac, as well as an AirPort Card, an AirPort Base Station, and Apple RAM purchased for your Mac. Power Mac and PowerBook customers can also enroll one Apple display for coverage, provided the Mac and display are purchased together.One number to call for helpBecause Apple creates the computer, the operating system, and many built-in applications, the Mac is a truly integrated system—with vastly superior support. Just one phone call can help resolve most issues with your Mac. The AppleCare Protection Plan provides support for Apple hardware, the Mac OS, and Apple applications, including iCal, iDVD, iMovie, iPhoto, iTunes, AppleWorks, and QuickTime.Convenient repair optionsThe AppleCare Protection Plan includes up to three years of onsite service for desktop computers.* The plan also provides global repair coverage for portable computers, which can be very important if you travel abroad. Apple-certified technicians perform repairs using genuine Apple parts.Investment protectionPurchase the AppleCare Protection Plan along with your new Mac to take maximum advantage of the coverage the plan provides. No other service and support program can provide peace of mind for such a small investment.Fact SheetTerms and ConditionsThis plan is not available for Florida consumers or where prohibited by law.* Onsite service is not available in all locations.
But to answer your question... I am not sure about pay per ticket support.