SueD Posted April 25, 2021 Share Posted April 25, 2021 Hi All, Been a while, eh? You've taught me so well I haven't really needed any help until now. I'm running Ubuntu 18.04.5. Last summer I bought a HP laserjet pro mfp m28w. I had some issues installing it but finally got it, kinda. The printer worked with my PC but the scanner only worked from my phone. Yeah, didn't seem important at the time so I just left it. It worked until it didn't Turned on the printer yesterday, went to print something quite important and nothing. My printer isn't even in the Device Manager. So, I went to this site, the same one I used when I installed the printer last summer. I skipped down to Step 4:Configure HP printer. Printer is connected via temporary cable to my PC, run hp-setup, Device Manager comes up, I choose the Wireless 802.11 option and get an error: No devices found on bus: usb. Try the other 3 options and still nothing. What did I do wrong this time? Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 25, 2021 Share Posted April 25, 2021 This should help, from February https://h30434.www3.hp.com/t5/LaserJet-Printing/HP-LaserJet-Pro-M28W-and-Ubuntu/td-p/7981746 Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 25, 2021 Share Posted April 25, 2021 Also, worth a look https://askubuntu.com/questions/1058742/how-to-install-hp-printer-in-ubuntu-18-04 Quote Link to comment Share on other sites More sharing options...
SueD Posted April 25, 2021 Author Share Posted April 25, 2021 Hi Josh I tried the HP site earlier without luck. I still get the error message, no devices found on bus. BUT... The askubuntu site worked!! Thanks so much Josh, I really appreciate it. 2 Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 25, 2021 Share Posted April 25, 2021 Excellent, glad to help Quote Link to comment Share on other sites More sharing options...
SueD Posted April 25, 2021 Author Share Posted April 25, 2021 (edited) Aaaaand I'm back. I seem to be stuck in a loop. The HP Device Manager keeps popping up, telling me to configure my device. I do, it goes through the motions right to the end where it tells me wireless has been configured. I'm told to disconnect the usb cable, and run hp-setup. And it will only print while connected to the temp cable. Yeah, no, kind of defeats the purpose of having a wireless printer, eh. ETA...when it does print, it goes nuts and prints the same page repeatedly till the paper tray is empty. Edited April 25, 2021 by SueD Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 25, 2021 Share Posted April 25, 2021 Are you running it as sudo as it may not be saving your settings? Just a wild guess. Looking around. Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 25, 2021 Share Posted April 25, 2021 Is the printer connected to the wireless network? Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 25, 2021 Share Posted April 25, 2021 I havent printed on Linux in years. Quote Link to comment Share on other sites More sharing options...
SueD Posted April 25, 2021 Author Share Posted April 25, 2021 I didn't sudo and now that you mention it, I've got a flashing warning light on the printer below the wifi light. Trying again Quote Link to comment Share on other sites More sharing options...
SueD Posted April 25, 2021 Author Share Posted April 25, 2021 Warning and wifi lights are still flashing. Once it says it's connected, it tells me to run hp-setup. And it takes me right back to setting up the wireless, again. Quote Link to comment Share on other sites More sharing options...
raymac46 Posted April 25, 2021 Share Posted April 25, 2021 When the usb cable is disconnected can you ping the printer from the computer? Are both on the same network? Have you tried power cycling the router, PC and printer? Tried another distro like Mint or Manjaro? 1 Quote Link to comment Share on other sites More sharing options...
SueD Posted April 27, 2021 Author Share Posted April 27, 2021 Hey Ray, Not sure what you're asking so I'll say I don't know. Error message when I boot up now is HPLIP Status Service, Unable to start, Exiting Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 27, 2021 Share Posted April 27, 2021 Can you post the relevant part of journalctl -xe Quote Link to comment Share on other sites More sharing options...
SueD Posted April 27, 2021 Author Share Posted April 27, 2021 sue@sudevlin:~$ journalctl -xe -- -- The start-up result is RESULT. Apr 27 11:00:40 sudevlin anacron[13419]: Anacron 2.3 started on 2021-04-27 Apr 27 11:00:40 sudevlin anacron[13419]: Normal exit (0 jobs run) Apr 27 11:17:01 sudevlin CRON[13627]: pam_unix(cron:session): session opened for Apr 27 11:17:01 sudevlin CRON[13628]: (root) CMD ( cd / && run-parts --report Apr 27 11:17:01 sudevlin CRON[13627]: pam_unix(cron:session): session closed for Apr 27 11:28:33 sudevlin dbus-daemon[1101]: [session uid=1000 pid=1101] Activati Apr 27 11:28:33 sudevlin systemd[1003]: Starting GNOME Terminal Server... -- Subject: Unit UNIT has begun start-up -- Defined-By: systemd -- Support: http://www.ubuntu.com/support -- -- Unit UNIT has begun starting up. Apr 27 11:28:33 sudevlin dbus-daemon[1101]: [session uid=1000 pid=1101] Successf Apr 27 11:28:33 sudevlin systemd[1003]: Started GNOME Terminal Server. -- Subject: Unit UNIT has finished start-up -- Defined-By: systemd -- Support: http://www.ubuntu.com/support -- -- Unit UNIT has finished starting up. -- -- The start-up result is RESULT. Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 27, 2021 Share Posted April 27, 2021 Odd, it should show up there if the service is failing. Can you post the output of systemctl status HPLIP.service Or whatever the service is called. Quote Link to comment Share on other sites More sharing options...
SueD Posted April 27, 2021 Author Share Posted April 27, 2021 What else would it be called? With or without service, Unit could not be found Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 27, 2021 Share Posted April 27, 2021 Its called hplip.service Quote Link to comment Share on other sites More sharing options...
SueD Posted April 27, 2021 Author Share Posted April 27, 2021 Then no, it could not be found. Quote Link to comment Share on other sites More sharing options...
raymac46 Posted April 27, 2021 Share Posted April 27, 2021 Try systemctl status cups.path Quote Link to comment Share on other sites More sharing options...
SueD Posted April 27, 2021 Author Share Posted April 27, 2021 sue@sudevlin:~$ systemctl status cups.path ● cups.path - CUPS Scheduler Loaded: loaded (/lib/systemd/system/cups.path; enabled; vendor preset: enable Active: active (running) since Tue 2021-04-27 05:45:46 EDT; 6h ago Apr 27 05:45:46 sudevlin systemd[1]: Started CUPS Scheduler. lines 1-5/5 (EN Quote Link to comment Share on other sites More sharing options...
raymac46 Posted April 27, 2021 Share Posted April 27, 2021 try lpstat -s Quote Link to comment Share on other sites More sharing options...
SueD Posted April 27, 2021 Author Share Posted April 27, 2021 Command 'pstat' not found, but there are 19 similar ones. Quote Link to comment Share on other sites More sharing options...
raymac46 Posted April 27, 2021 Share Posted April 27, 2021 lpstat not pstat Quote Link to comment Share on other sites More sharing options...
securitybreach Posted April 27, 2021 Share Posted April 27, 2021 It's lpstat Quote Link to comment Share on other sites More sharing options...
SueD Posted April 27, 2021 Author Share Posted April 27, 2021 Sorry, my boo-boo. sue@sudevlin:~$ lpstat -s system default destination: HP-LaserJet-MFP-M28-M31 device for HP-LaserJet-MFP-M28-M31: usb://HP/LaserJet%20MFP%20M28-M31?serial=VNB3F31510 Quote Link to comment Share on other sites More sharing options...
raymac46 Posted April 27, 2021 Share Posted April 27, 2021 So cups is running, the printer is seen. This is with the cable connected? Quote Link to comment Share on other sites More sharing options...
SueD Posted April 27, 2021 Author Share Posted April 27, 2021 No, cable is not connected Quote Link to comment Share on other sites More sharing options...
raymac46 Posted April 27, 2021 Share Posted April 27, 2021 Check the control panel on the printer. What is its IP address? Quote Link to comment Share on other sites More sharing options...
SueD Posted April 27, 2021 Author Share Posted April 27, 2021 LOL There is no IP addy on the control panel. This is a lower-mid range printer, nothing too fancy about it. Quote Link to comment Share on other sites More sharing options...
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