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My parents who live a long distance away are having a Windows XP dial-up modem problem. When they try to log on to check emails they get the following, "The modem has been disconnected. This may have happened due to a problem in transmission or a temporary communications problem. Please try connecting again." Needless to say they have tried again. Here is the list of what we have tried over the phone. Another computer can connect on the same phone line to the same internet service. Connected a phone on that wire and have a signal. Replaced internal modem with a known good modem. What should I have them check? My Dad is OK with troubleshooting, but needs direction. I haven't messed with a telephone modem in soooo long I can't remember where to start. Suggestions?
