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About Digerati

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    Message Mogul

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  • Location
    Nebraska, USA
  • Interests
    Hardware, Computer and Network Security.

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  • Main System Specs:
    Windows 10 Pro 64-bit – OEM Fractal Design Define R4 Mid Tower w/Window w/2 x 140mm fans EVGA Supernova G2 550W Gold 220-G2-0550-Y1 Gigabyte GA-Z170-HD3 ATX Motherboard Intel Core i5-6600 BX80662I56600 LGA 1151 Skylake 3.3GHz Corsair Vengeance LPS 16GB (2 x 8GB) DDR4 3000MHz EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5 Samsung 850 Pro 2.5" 256GB SATA III 3-D SSD Samsung 850 Evo 2.5" 250Gb SATA III 3-D SSD Samsung S24E650BW 24” LED Monitor (x2) Microsoft Wireless Comfort Desktop 5050 Keyboard & Mouse APC Back UPS XS 1500
  • Secondary System Specs:
    Old, but chugging along, Toshiba, 64-bit W10
  • Other System(s) Specs:
    4 more 64-bit W10 Systems
  1. Glad that resolved it and thanks for posting your followup.
  2. Exactly. This is why I asked earlier if the OP can log into his router's admin menu. Because at this point we don't even know if he has LAN access. Not sure why not. That is a valid IP address so it would be the same as pinging (IPv4 Google), www.yahoo.com, forums.scotsnewsletter.com or any other Internet address. If you get a response, you know you are getting out of the computer through the router, through the modem and hitting the distant end. That is a normal troubleshooting step. So really any external address is valid to try. However, if the ping fails you don't learn where so using tracert would be more informative. This will tell you if it fails locally or at an external hop. I recommend adding the -4 switch to make it more understandable. For example, at the command prompt, enter: tracert -4 That said, with no answer from the OP to either question about accessing the admin menu or pinging the router (not all use BTW) we are in a "hurry up and wait" status.
  3. I'm confused. I don't see what 3 weeks has to do with this. If the new install of the OS was the problem, it seems to me the issue would have surfaced immediately after the install. The fact it worked for 3 weeks suggests to me the software was good. That's not to say a software update after the install did not cause problems, but it is safe to assume that same update would have been installed whether the OS was installed 1 week ago, 3 weeks ago, or 3 years ago. Lights flashing on the switch port do suggest some data is hitting the port, but those could be collisions too. My point is, lights do not eliminate the NIC as the problem. I note The fact the wireless devices work fine tells us the router works fine since internally to a wireless router, the "integrated" WAP (wireless access point) connects to the router in the same manner the "integrated" 4-port Ethernet switch does. With the problem only happening with Ethernet connections, that suggests the cable, the port on the switch, or the NIC - hence the suggestion way above to try a different cable and a different port. However, since the OP tried a notebook connected to the same port with the same cable and that worked, it once again points to the computer itself - hence the suggestion to uninstall the NIC drivers, do a cold boot, and see what happens. @marcos - can you log into your router's admin menu?
  4. Yes - as suggested with the driver uninstall and cold reboot steps listed above.
  5. Did you try a different Ethernet cable? These are critical but fragile network devices that are easily damaged. Also, try a different Ethernet port on your router. They can go bad too. If a different cable and port do not resolve the issue, then I would suspect the NIC (network interface card). Assuming this NIC is integrated with your motherboard, you can't physically remove the hardware. But you can uninstall the driver, do a "cold" reboot, and hope the device is properly restored. By "cold", I mean to uninstall the driver, then shut down Windows, power off the computer then unplug the computer from the wall (or, if your PSU has one, flip the master power switch on the back of the PSU to off or "0"). Wait 10 - 15 seconds, reconnect power and boot normally. Hopefully the device will be found as new hardware and Windows will install the necessary drivers, initialize the device and you will be good to go. If you still have the same issue, you can install another NIC. As seen here, a 1Gbps (1000Mbps) is not very expensive. Alternatively, you could install a wifi card into this PC and not worry about Ethernet. I recommend a dual band (2.4GHz and 5GHz) 802.11ac card to ensure the best performance and future proofing. I also recommend one with external antennas as they move the antennas out of the case interior. The better ones have detachable antennas for even more flexibility and potentially greater range.
  6. So this is a new build? Did it connect fine initially?
  7. We need your system specifications (model numbers, version of Windows, etc.)
  8. Wireless devices are other devices. And the fact they don't lose Internet connection tells us the modem and your Internet connection are good. So the problem appears to be with your computer, or the Ethernet switch/port built into the router. Understand routers, modems, WAPs (wireless access points), and 4-port Ethernet switches are totally discrete (separate) network devices even if they are integrated into a single box. Routers, all routers, are wired only and they connect (or isolate) two networks. Typically those two networks are our local network which is everything on our side of the router, and the Internet. The modem, also wired only, serves as the "gateway" device to connect our local network to the ISP/Internet. Technically, we can connect one computer via Ethernet to the modem and access the Internet. No router, WAP, or Ethernet switch needed. That scenario would make that one computer a local network consisting of just one computer. The WAP provide access for our wireless devices. The WAP connects via wire to the router. The 4-port Ethernet switch lets us connect 4 or more wired (Ethernet) devices to the router. "Wireless router" is marketing term only. There is no such thing, technically speaking, as a "wireless" router. A wireless router is simply an integrated device that integrates the router, WAP and 4-port switch onto a common circuit board in one box that shares a single power supply. 3 discrete devices that serve 3 discrete functions integrated into one box. A wireless router connects to a separate modem via an Ethernet cable. A wireless router is similar to a stereo or surround sound audio/video "receiver". Instead of a separate tuner, pre-amplifier and amplifier, all three devices are integrated into one chassis and is "marketed" as a stereo or A/V "Receiver". "Residential gateway" is another marketing term for an integrated device that integrates the modem in with the wireless router. 4 discrete devices that just happen to share a circuit board, case and power supply. Some "residential gateway" devices include a 5th discrete device, a VoIP device to provide Internet telephone service. Clear as mud, huh? Any way, it appears your WAP, modem and Internet connection are all good. The problem lies somewhere between this one computer and the modem.
  9. Yes, the modem. If you have a separate router, that too. And when you say flipped, did you try a different cable? Do other devices in the house lose Internet connectivity too?
  10. If me, I would reboot your network devices. I would also try a different Ethernet cable. Ethernet cables are critical network devices but they can be easily damaged. You might also try a different Ethernet port on your router. They can go bad too.
  11. Great! I am glad you got it sorted out and thanks for posting your solution. As far as that being an odd concept, it is because Windows does not really know if running on a PC or a notebook. I just looked at my power settings for this tower PC and there are settings based on if the lid is open or shut! . Pretty sure your problem started because your Belkin UPS reported to Windows, it is a battery and Windows assumed that meant notebook battery.
  12. See: site outage That said, I don't recall you saying you computer was going to sleep because of that error - only that you were getting the error. Last I recall, you were going to check the batteries in your Belkin UPS, and also see if you got the error with the USB cable disconnected.
  13. I agree. Troubleshooting problems is a whole different ballgame from setting up and using computing equipment. For the untrained, just trying to figure out where to start is often a challenge.
  14. True. I've been a certified electronics technician for over 45 years so playing around with hardware is what I do. But you really don't need to be a hardware technician to connect a printer or even setup a computer these days. That's why I said in my first post above the problem is simply intimidation - folks are afraid they are going to break something.
  15. Right! That's what I do and that's what logging into the printer directly through that EWS using the printer's IP address allows you to do, without having to install the Printer Assistant software. Perhaps, but then they would install the full, bloated, not-so-nice suite. And yes, some older people (I'm 67 so not sure what "older people" means here) have problems understanding networking concepts but then home broadband networks have been around for over 15 years. I know some in their 80s who can do this blindfolded. And I know some in their 20s who are just as lost when it comes to connecting hardware who are just as resistant to RTFM. They can operate it just fine, once connected, but many seem to think it should be as easy and plugging in a toaster and toasting a piece of bread - and perhaps it should be that easy. I agree but not sure the blame should fall solely on the visiting tech. Most of these people are barely making minimum wage and have been provided only the minimum training needed to follow a check list. In fact, many are not even allowed to deviate from that check list - even if they knew what to do. Company policy does not allow it, and I would not be surprised if the company liability insurance and company shyster... err... legal department didn't have a say in what the visiting tech can do too.
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