MacBook Pro Troubleshooting
Posted 26 April 2011 - 02:25 PM
Posted 28 April 2011 - 10:26 PM
Edited by Tushman, 28 April 2011 - 10:27 PM.
Posted 29 April 2011 - 08:04 AM
Posted 29 April 2011 - 03:24 PM
Edited by Tushman, 29 April 2011 - 03:24 PM.
Posted 29 April 2011 - 05:17 PM
Posted 29 April 2011 - 06:17 PM
Posted 06 May 2011 - 11:27 PM
Posted 01 November 2011 - 06:09 PM
The MacBook Pro has been in the Apple Store twice now. The first time I took it in, they replaced the logic board (motherboard) (big surprise).
There was a secondary issue that I thought was a side effect of the overheating issue. The display (specifically, the top third portion of the screen) flickers intermittently. When I got the MBP back, the fans were under control, and the system passed the hardest test I could think to throw at it. I opened two browser windows, and sent each to pepsi.com. Think I am nuts? Try it, and tell me what happens to your CPU. I also ran Hulu desktop playing kung fu movies.... for four hours. Temps shot up, and the fans turned into leaf blowers, but the system was stable at 100% cpu utilization on both cores.
However, the display was still flickering. My Apple Care warranty expired last week, so I got it back in, and told them the symptoms, and explained I thought it would be the display, considering they had just replaced the logic board.
here is a video showing exactly what happens...... http://www.youtube.com/watch?v=xJMuYneBLLE
This phenomenon is completely random, from my perspective.
From the reading I have done, this seems to be an issue with the integrated graphics chip itself.
Back to the Apple Store. The folks there said this is a known issue (duh!), and told me they would first check the connection on the logic board to make sure it was not loose. When they brought it back out, they said the only thing they could do is replace the logic board again, along witht he display. And by the way, did I know that my battery was swelling? Nope. They replaced that too!
I got it back this last Saturday, and guess what? The screen is still flickering.
I called Apple Care directly, and was told to reset the SMC again. I did that a couple hours ago, and there is no change. The display still flickers.
Because I could, I went ahead and reinstalled OSX Snow Leopard and updated fully. I have not purchased Lion, and I really don't want to. Nothing I have done seems to have made a difference.
I wonder what I can do, especially since my warranty is done?
Posted 02 November 2011 - 08:14 PM
My Apple Care warranty is done. However, the repairs that were just completed are still covered for 90 days.
So I have a bit of time.
Posted 11 November 2011 - 11:52 AM
I called in to AppleCare, and they had me reset the SMC to fix the flickering problem. Since it did not go away, I called back and they overnighted me a box to send it in to the repair depot. I got the box in last Thursday. I sent it off (Apple paid for overnight shipping), and Apple replaced the main logic board again, as well as a thermal unit.
I just got it back. The flicker remains.
My service adviser will be getting a call from me when he gets in to work early this afternoon. What will Apple do next?
More to come......
Posted 11 November 2011 - 03:17 PM
Apple is sending me a whole new machine! They have attempted to fix it too many times, and it is simpler to simply give me a new one.
Posted 19 November 2011 - 01:15 PM
I also sold off a another electronic item I had, and gave the new MacBook Pro the maximum upgrade- a OCZ vertex 3 120GB solid state disk. WOW!!!! This thing is insanely fast now!
I am a happy camper!
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