However my wife's friend Shari uses the local telco as her ISP so she has one of those 2-Wire DSL gateways.
Today Shari tried to relocate her gateway and laser printer to another room by herself - knowing nothing about networking. Of course she failed so I had to go over this afternoon.
Shari's laser printer is network capable through a CAT5 cable - not wireless. She doesn't know the difference between RJ45 and CAT5 so of course she put the gateway too far away and couldn't connect. I relocated the gateway and reconnected the Ethernet cable and soon the LAN was back working with both computer and printer online.
The WAN was another matter. No Internet or DSL at all. I rebooted the gateway. Nothing. Checked the LAN. Everything was fine. Checked the gateway through a browser. No Internet, no DSL. The Internet light on the gateway was off. DSL blinking but not connecting. The PPPoE settings were fine.
We checked with a phone and the RJ45 cable and jack were OK. Dial tone, no problem.
At this point I called up Bell tech service. The helpful guy on the other end did some tests.
"I don't see the gateway receiving the DSL signal. Try reversing the cable."
When we did this I spotted a phone filter on the line.
" Should we have a filter on the gateway cable?"
"No sir. Those filters stop DSL signals from getting to the plain old telephones. It wouldn't be a good idea to filter DSL from the gateway."
Well, duh. I took the filter off the DSL line and the lights started glowing. Internet restored.
I had to reconfigure the printer so it was default because Shari had somehow set the printer software to send everything to a .pdf. After that everything worked fine.
You learn something new every day, even if it's NOT how to set something up.
Edited by raymac46, 14 April 2017 - 06:51 PM.