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Microsoft Surface reliability problem: It’s more than hardware and s


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Posted 10 August 2017 - 12:26 PM

You’ve undoubtedly seen the news, first reported by Reuters, that Consumer Reports doesn’t like the Microsoft Surface line, removing the “Recommended” mark from all of its Surface machines. But the manifest hardware, firmware and driver problems are only a small part of the problem. What sticks in my craw, time after time, is Microsoft’s unwillingness to acknowledge problems or help customers when it’s clear their product is at fault.

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