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Windows feature update 1803 fails to install repeatedly


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#1 OFFLINE   alphaomega

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Posted 12 May 2018 - 06:58 PM

I am unable to get Windows 10 Spring Creators Update (Feature update 1803) to install.
The update fails to install repeatedly.
Error 0xC1900101
Error 0x80070652

Installed Update History
Posted Image
Host system information:

Quote

VM: NO
Firmware type: UEFI
Manufacturer: Hewlett-Packard
Model : HP Stream 8 Tablet
BIOS name : F.07
BIOS version : F.07
BIOS release date : 20141022000000.000000+000
Total memory : 1073741824
Number of physical CPUs : 1
Number of logical CPUs : 4
Processor manufacturer : GenuineIntel
Processor name : Intel® Atom™ CPU  Z3735G @ 1.33GHz
Processor caption : x64 Family 6 Model 55 Stepping 8
Processor architecture : x64
Processor clock : 1329

On a couple of the attempts I kept a backup copy of the following log files:

Quote

C:\Windows\Panther\NewOs\Panther\setupact.log
C:\Windows\Panther\NewOs\Panther\setuperr.log
One setuperr.log file has over 180 thousand+ lines.

I searched through the logs looking for "error" or "fail" and googled for information.

There was the recommendation to delete the C:\Windows\SoftwareDistribution folder.

And the recommendation to attempt the install from SafeMode.
I can only get into SafeMode by using sysinfo and setting the option to boot in safe mode.
Any other method does not work without a keyboard and I do not have an OTG cable to test with a USB keyboard.

Other recommendations were the same as those outlined on this page:
Fix Windows Update Errors

1. On which Windows version did you get the error?

Quote

Windows  10 Home
Version  1709
OS Build 16299.334

Posted Image

2. Note: If you are using Windows 8, you need to upgrade to Windows 8.1

3. Run the Windows Update Troubleshooter

It reported that the Windows Update Database was corrupt (not fixed).

Ran
 DISM.exe /Online /Cleanup-image /Restorehealth 
which successfully completed without errors.

Ran Windows Update Troubleshooter again.
Potential Windows Update database errors detected (fixed)

Posted Image

Ran the Windows Update Troubleshooter again.
It again recommended the troubleshoothing step of deleting the updates and downloading them again.

Posted Image

Other updates continue to sucdessfully install.

4. Download the most recent Servicing Stack Update (SSU)
Downloaded them to manually install.

16299.334 3/22/2018 KB 4089848 (current installed)
16299.371 4/10/2018 KB 4093112 (not applicable to this computer)
16299.402 4/23/2018 KB 4093105 (the updates are being installed / installed)
16299.431 5/08/2018 KB 4103727 (not applicable to this computer)

5. Download the most recent KB
16299.431 5/08/2018 KB 4103727 (not applicable to this computer)

6. Fix Windows file corruption

 DISM.exe /Online /Cleanup-image /Restorehealth 
Successfully completed without error.

Posted Image

 sfc /scannow 
Successfully completed without error.

Posted Image

7. Perform in place upgrade
Downloaded the Media Creation Tool and performed an in place upgrade which also failed.
Error 0x800706BA - 0x20003

8. Perform a clean install

I have not tried this option. I would have to attempt it from the hard drive
because there is no CDROM drive and I'm not sure if the micro usb port suports OTG
and even if it did I do not have the necessary tools to test.

I'm at a complete loss as to what to try next. Any ideas? Anyone?

As far as I can tell all the drivers are up to date
and there are no yellow exclamation points in DeviceManager.

I hope I covered everything pertinent.
For now I have the update hidden using wushowhide.diagcab.


Cheers

#2 OFFLINE   goretsky

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Posted 14 May 2018 - 06:33 AM

Hello,

My initial thought is that the HP Slate8 tablet does not have enough free space to perform the upgrade.  I believe the HP Slate 8 supports USB OTG, so using a hub with a USB flash drive + keyboard  may all you to perform a clean installation of Windows 10.

Regards,

Aryeh Goretsky
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#3 OFFLINE   alphaomega

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Posted 17 May 2018 - 02:42 PM

View Postgoretsky, on 14 May 2018 - 06:33 AM, said:

My initial thought is that the HP Slate8 tablet does not have enough free space to perform the upgrade.  I believe the HP Slate 8 supports USB OTG, so using a hub with a USB flash drive + keyboard  may all you to perform a clean installation of Windows 10.
I also thought the issue was not enough free space and it may be I'm just not so sure.
With 1709 about halfway through I got a message about needing to free up some space.
I assumed I would get a similar message from 1803 if more space was required.

I was chatting with someone from Microsoft support and they had me start/restart several services,
reboot, and try upgrading again. It failed as well.

I was supposed to connect back with the chat using a link they provided but
I could never connect back so I gave up.

I have an OTG flash drive and I am going to see if I can use it to perform a new install from.

Edit:

Unfortunately attempting an install from the OTG Flash drive also fails.
Posted Image

Edit:

Now I've gone and messed things up worse. I was going through device manager and making sure all the devices
had the most up-to-date driver and after a reboot I have no response to touch at the login screen.

Touch works when I go into the system tests.
Looks like I'm going to need  to get an OTG cable in order to attach a keyboard to go any further.

Edited by alphaomega, 17 May 2018 - 09:14 PM.


#4 OFFLINE   goretsky

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Posted 18 May 2018 - 05:40 AM

Hello,

I would suggest backing up any data off the HP Slate 8 tablet, then attaching keyboard, mouse, and the USB boot drive via a OTG USB Hub and performing a clean install that way.

Regards,

Aryeh Goretsky
Dexter is a good dog.

Aryeh Goretsky
Microsoft MVP 2004.1-2018.6 [Cloud and Datacenter Management]

(previously Networking, Windows, Windows for Devices and IT)
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#5 OFFLINE   alphaomega

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Posted 19 May 2018 - 03:44 PM

Forgot I had Teamviewer on the tablet so I am able to get in over the LAN.
Posted Image
Now I need to figure out what happened to touch (no yellow exclamation points in device manager).
I ordered an OTG USB Hub and am going to try a clean install at that point.
Thanks

Edit:

I reinstalled the Intel chipset drivers and touch is working again.

Edited by alphaomega, 19 May 2018 - 04:04 PM.


#6 OFFLINE   zlim

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Posted 20 May 2018 - 01:58 PM

Quote

I ordered an OTG USB Hub
I hope it is powered.

I use an OTG cable and attach a 4-port powered USB hub to my tablets. I can get USB sticks, a mouse, keyboard, portable hard drive and portable DVD burner recognized.
Liz
Registered Linux User # 401459
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#7 OFFLINE   alphaomega

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Posted 20 June 2018 - 03:35 PM

Update:

The OTG cable came in and I did a clean install and I am somewhat back in business.
Now I need to let the device charge back up so I can continue.

I need to get drivers for some items in Device Manager that now have a yellow exclamation.
Touch screen it not working. Mixer icon in the taskbar has a red exclamation on it.
And there are no i2c drivers.

What a PITA this was.

#8 OFFLINE   goretsky

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Posted 20 June 2018 - 10:29 PM

Hello,

I think these may be the correct drivers for that system:  https://support.hp.c...-tablet/7439999

Regards,

Aryeh Goretsky
Dexter is a good dog.

Aryeh Goretsky
Microsoft MVP 2004.1-2018.6 [Cloud and Datacenter Management]

(previously Networking, Windows, Windows for Devices and IT)
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#9 OFFLINE   crp

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Posted 21 June 2018 - 01:00 AM

View Postalphaomega, on 20 June 2018 - 03:35 PM, said:

Update:

The OTG cable came in and I did a clean install and I am somewhat back in business.
Now I need to let the device charge back up so I can continue.

I need to get drivers for some items in Device Manager that now have a yellow exclamation.
Touch screen it not working. Mixer icon in the taskbar has a red exclamation on it.
And there are no i2c drivers.

What a PITA this was.
Did you get in touch with HP ?
Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience. ~C. S. Lewis

#10 OFFLINE   alphaomega

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Posted 21 June 2018 - 06:15 AM

View Postgoretsky, on 20 June 2018 - 10:29 PM, said:

Hello,

I think these may be the correct drivers for that system:  https://support.hp.c...-tablet/7439999

Regards,

Aryeh Goretsky
Those are the ones I needed. Thank you.

View Postcrp, on 21 June 2018 - 01:00 AM, said:

Did you get in touch with HP ?
No, the tablet is no longer under warranty.

Thanks everyone for the help.
The tablet is working again.

It's just frustrating that the only option that worked
is the very last one from this page:

https://support.micr...s-update-errors

Each reinstall attempt that failed took so long
they could have just copied everything off the
hard drive in less time.

Next time I'm just going to do a fresh install
now that I have an OTG cable.

Cheers

#11 OFFLINE   raymac46

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Posted 10 August 2018 - 07:39 PM

My Acer desktop was upgraded to Update 1803 today without any problems. Everything seems OK.
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