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Intel chip bug affects HP, Dell, Samsung and Lenovo


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#1 OFFLINE   Tushman

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Posted 03 February 2011 - 04:37 PM

Intel chip bug affects HP, Dell, Samsung and Lenovo

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PC makers are halting sales of some machines because of problems with the latest Intel chips....It is chipsets that work with two versions of the Sandy Bridge processors that have been found to be faulty. If left in place, the chipsets could cause hard drives or other storage devices to malfunction.
Full story here.

#2 OFFLINE   mac

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Posted 04 February 2011 - 08:48 AM

Here's some info from NewEgg for customers who've bought Intel based boards with the Sandy Bridge chips:

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What’s going on with the Intel Sandy Bridge motherboard recall?Newegg has recently become aware of a design issue that is affecting recent models of the Intel Sandy Bridge platform motherboards. We are working with Intel to identify the exact nature of this problem.As always, Newegg remains 100% committed to our customers' total satisfaction. In keeping with our commitment to our customers, we are extending the return period for the affected motherboards by 90 days or until replacements become available from the manufacturer, whichever is greater. Intel expects to have a new revision of the P67 & H67 chipsets out around April 2011, at which point first-run motherboards with this issue will need to be physically replaced in affected systems.From a technical standpoint, the design issue can be bypassed fairly simply by not using the Serial ATA (SATA) ports that are affected. Your motherboard’s manual should identify your SATA ports by number, and at a minimum you should see ports 0-5 (6 ports in total) listed. Ports 0 and 1 are Sata Rev. III (6Gbps), and do not appear to be affected by this problem. Ports 2-5 are SATA Rev. II (3Gbps) and should not be used. For a thorough explanation of this hardware work-around, please refer to our video on YouTube.If you choose to use the hardware work-around option, there is no need to contact us at this time. We have your information on record and will email you as soon as the replacements become available. If you would like to discuss this with our tech community or read up on the latest updates, please visit our EggXpert forum.If none of the above options are suitable to your needs and you wish to return the board at this time for a full refund, please email us at intelsandybridge@newegg.com and include your sales order number so we can help you out with your return.If you have any concerns, please contact Newegg Customer Service for further information and assistance.
NewEgg FAQ page.NewEgg has pulled all MBs with this chip, and, as of yesterday, all LGA1155 CPUs, from their website.Intel's announcement about the issue: Intel Newsroom.And note that the issue is with the Cougar Point chipset, not the LGA1155 CPU.
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it was called witchcraft. Today it's called golf." -- Will Rogers (1879-1935)

#3 OFFLINE   ChipDoc

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Posted 04 February 2011 - 09:45 PM

I've got to say that Newegg's response to this situation does more than anything to make me feel secure about buying from them.  Great customer service, guys!Not that I can afford to buy much of anything at the moment...   :)
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