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Question about eset smart security scan log

antivirus logs

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#1 OFFLINE   rolanaj

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Posted 02 November 2017 - 10:08 PM

I am using eset Smart Security Suite on my Windows 10 PC. When I did a scan today and checked the log file all the entries said unable to open. Am i doing something wrong?
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#2 OFFLINE   securitybreach

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Posted 02 November 2017 - 10:30 PM

Well I use Eset but only on my phone (android) an I just checked and I can view the logs just fine. Maybe Goretsky can help as he works for them ;)
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#3 OFFLINE   goretsky

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Posted 03 November 2017 - 09:01 AM

Hello,

Did it look something like this:

Log
Scan Log
Version of detection engine: 16349 (20171103)
Date: 11/3/2017 Time: 5:46:42 AM
Scanned disks, folders and files: Operating memory;Boot sector;C:\pagefile.sys;C:\swapfile.sys
Operating memory " C:\Users\ESET_TEST\AppData\Local\Temp\NVIDIA Corporation\NV_Cache\98c860c778489a73f49eaacb7c03b0b_fce8395c8fd8a998_15f74c7777689be5_0_0.toc - unable to open [4]
Operating memory " C:\Users\ESET_TEST\AppData\Local\Temp\NVIDIA Corporation\NV_Cache\98c860c778489a73f49eaacb7c03b0b_fce8395c8fd8a998_15f74c7777689be5_1_0.toc - unable to open [4]
Operating memory " C:\Users\ESET_TEST\AppData\Local\Temp\NVIDIA Corporation\NV_Cache\9022103eff257ddc1bbdb8e66a2744a8_fce8395c8fd8a998_19673e1257214fff_0_0.toc - unable to open [4]
MBR sector of the 3. physical disk - error reading
Number of scanned objects: 912
Number of threats found: 0
Time of completion: 5:47:08 AM Total scanning time: 26 sec (00:00:26)

Notes:
[4] Object cannot be opened. It may be in use by another application or operating system.


If so, the "unable to open" messages are from files which are opened by the operating system's kernel (or another program running with the kernel in its region of memory, like a device driver for a video card) and held open exclusively by that program and cannot be accessed by other programs.  Usually, this isn't much of a big deal, because if the files are held open exclusively they cannot be touched by other things, like viruses, worms, ransomware and other forms of malware.

I found an article in ESET's knowledgebase which goes into more detail about it here: https://support.eset.com/kb2155/ for an older version of ESET Smart Security, which said "error opening" as opposed to "unable to open" in the log files, but it is the same thing.  The "unable to open" message is just meant to be friendlier by removing the word 'error' from the log entries.

At least, I think that is probably what is going on.  You can probably contact ESET's technical support and they can give you an official, and more thorough, answer.

Regards,

Aryeh Goretsky

Edited by goretsky, 05 November 2017 - 09:57 AM.
fixed broken link

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#4 OFFLINE   rolanaj

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Posted 03 November 2017 - 04:24 PM

That's exactly what it looked like, thank you. Your link gives me a 404 error though.

Edited by rolanaj, 03 November 2017 - 04:25 PM.

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#5 OFFLINE   zlim

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Posted 04 November 2017 - 09:42 AM

This might be the link
https://support.eset.com/kb2155/
When I got a 404 error, I scraped off the back end of the link just letting the kb intact.
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#6 OFFLINE   goretsky

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Posted 05 November 2017 - 09:57 AM

Hello,

I fixed the broken link.  Thanks!

Regards,

Aryeh Goretsky
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